Items (Inventory) - Returns
The Returns section can be found in the Items tab. In Returns section, sellers can see all returns. The receipts here will show just RMA’s and Unplanned returns. Like the other sections, you can sort using the sort functions. There are some new ones that I will list below.
P Receipt Date- This is the physical date we got the RMA. Once we get the physical return in the receiving area, our receiving team will log the tracking number of the box into our system. At this point that is all, we are doing. We are only logging in the tracking number and nothing else.
I Receipt date – This is the date we receive the unit into our system.
Return Status – Sellers can list ALL returns, open returns of Received returns.
Return Type – All, RMA or Undeliverables
RMA – These are bad units being shipped back to us. The shipping label has DCL as the ship to.
Undeliverables- These are “return to sender”. The original ship label shows DCL as the ship from address and the ship to has the end-users address.
New Columns not seen before
If the return is undeliverable, the RMA department will use the original order number as the RMA number.
If the RMA is an unplanned RMA then the RMA department will usually use the original order number as the RMA number. See your sellers's business rules.
RMA # - This is the RMA number created by the sellers in Returntack
R/U – This column shows a code to determine if the return is an undeliverable or RMA.
R – RMA.
This date is usually the same day the RMA is created in DCL's system. However, it is a field within the API that the sellers can send over to a possible match when the RMA was created in their system.
Inv Receipt – This is the day DCL received the unit into the DCL system
RMA Type/Reason – If the sellers created the RMA in Returntrak, you will see the description of the RMA code here. If this was undeliverable the RMA department will put the reason for the return to send. If the RMA department cannot find the reason for a “return to sender” they will leave it blank.
Condition Upon Ret – this is the condition upon receipt.
Description – This what DCL is supposed to do with the return after receipt. However, DCL will follow seller's set business rules no matter what it says on the return.
Location – This is the warehouse location the unit is received to.
Supplier number – This is the sellers account number.
Serial number – If the product has a serial number, it will be listed here.
Originator – This is the login ID of who created the return.
RMA code – If the sellers created the RMA in Returntrak, you will see the RMA code here.
Code – Once received, the condition code will show here.
Code – Disposition code.
Original Order- Since this is the original order number if DCL was the original shipper.
PKG receipt – This is the physical date we received the Return in.
PKG.Reference– This the tracking number of the return that we log when the return is physically received.