Managing eFactory Users

Use Cases:

  • You are unable to login using their credentials and needs the password reset

  • Delete a user

  • Adding a new user

You will need administrative rights to make any modifications to users or passwords

Instructions:

Step 1:

Go to eFactory and login using your customers prefix. Go to Services drop down, select Administration Task

Step 2:

If the request is to add a user select blue box and create login credentials.
If request is to change password go to the username in question and select edit.

Step 3:

Change password and save.

If deleting user select the red box and confirm to remove.