Our IT department will be doing some planned systems maintenance this coming weekend. These are periodic system updates that strengthen and improve our technology infrastructure. There is a portion of the maintenance period that will require shutting down eFactory, APIs, and ecommerce plugins. We plan to have all systems up and running as by start of business on Monday, November 18. Here are the details:
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The following customer-facing tools will be offline on Sunday November 17

You will see a site down error message during the time that these platforms will be inaccessible.

The above tools will be offline for the majority of the day on Sunday, November 17.

We plan to have all updates fully completed and tested for business to resume as usual Monday November 18.

During this time of system maintenance, operations will be closed. The DCL warehouses will not be operating during these times, and all orders processing will be on hold.

Customers should not have to take any action as orders that are automatically sent during the time our systems are offline for maintenance will be tactically resent.

While we will be doing a thorough systems check after the updates are made to ensure orders are flowing properly, we encourage our customers to check orders as well on Sunday evening or Monday morning.

Like any software system, we need to make periodic updates to ensure our technology connections are working as efficiently as possible. Our team will work around the clock during this coming weekend to ensure our platforms are updated properly, tested, and ready for peak season. Changes made will be invisible to our customers once the updates are made.

Our team will begin working to update all of our systems throughout the weekend. They will begin work after all transactions are done, on Friday, November 15. Updates and testing will continue over the weekend. Customer-facing tools will only be affected for a portion of the day, Sunday, November 17. We expect to have everything up and running again by the evening of Sunday, November 17 – the exact timing is contingent up on the work. Our plan is to begin business as usual, Monday November 18. We will keep you updated if anything differs.

The following systems will be inaccessible.

All orders will be on hold during the scheduled maintenance. Some actions may need to be taken once our systems are back up.

We don't expect customers to have to do anything about orders during this time, we encourage our customers to check that orders as well Sunday evening or Monday morning.