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Amazon Orders: Customer Information
Amazon Orders: Customer Information

PII data for Amazon Seller Central orders will automatically be deleted from DCL systems after 30 days of the order being shipped

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Written by DCL Support
Updated over a week ago

Amazon has recently updated its Seller Central privacy policy that requires Sellers and any Third-Party Vendors, including DCL, to delete any Personally Identifiable Information (PII) 30 days after shipment for any Amazon Seller Central sales channel.

Effective April 1, 2023, DCL will clear out the PII data from order and shipping records that originate from our Amazon Seller Central connection.

  • Effective date: 4/1/2023

  • Brief: Amazon orders received via DCL's Amazon connector will have the customer data (Name and Address) removed from our system 30 days after the order ships.

  • Why: Amazon's updated privacy policy requires sellers to expunge any customer data from their systems 30 days after the Amazon order is shipped.

  • Action: No action is necessary from our customers

Who does this impact?

This change applies to any DCL Customer who is using the DCL Amazon connector to receive Amazon orders. Typically, these are via the Fulfilled by Merchant (FBM) or Seller Fulfilled Prime (SFP) Amazon programs.

What action do I need to take?

No action is necessary from our customers. We have made the appropriate software updates to automatically expunge your customer PII data from our system, including eFactory, 30 days after the time of shipment.

Changes in eFactory and Reporting

After 30 days of the Amazon shipments, the customer's PII will be expunged from our systems, including the fields:

  • First Name

  • Last Name

  • Address Line 1

  • Address Line 2 (e.g. apartment number)

  • Phone number (if provided)

  • Email address (if provided)

The accompanying data, including order number and order detail, will remain in our system and in eFactory.

Before: Order Detail at the time of shipment

Order Number

Channel

Ship Date

Name

Address

City

State

Zip

12345

Amazon

4/1/2023

John Smith

48641 Milmont Dr.

Fremont

CA

94538

After: Order Detail after 30 days of shipment

Order Number

Channel

Ship Date

Name

Address

City

State

Zip

12345

Amazon

4/1/2023

Fremont

CA

94538

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