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Managing Rejected Orders Due to Errors in Order Files
Managing Rejected Orders Due to Errors in Order Files

What happens when an order is rejected, how to correct a rejected order, and common reasons for rejected orders.

Written by DCL Support
Updated over a week ago

Occasionally, orders may be rejected due to errors in the order file. This article aims to guide customers on: when an order is rejected, the reasons for rejection, and the importance of resolving issues promptly to maintain system efficiency.

What Happens When an Order is Rejected?

When the DCL system receives an order that cannot be processed due to errors in the order file, a rejection notice is automatically generated. This notice is sent to the customer via email and includes detailed information about the specific errors encountered while processing the order.

Common Reasons for Order Rejection

  1. Data Inconsistencies: Discrepancies in product codes, quantities, or pricing.

  2. Incomplete Information: Missing or inaccurate customer details, shipping addresses, or payment information.

  3. File Format Issues: Incorrect file format, incompatible encoding, or file corruption.

How will I be Notified of a Rejected Order?

A notification email is dispatched to the customer upon rejecting an order. This email outlines the specific errors detected in the order file. It is essential for customers to review the email and address the issues promptly and carefully.

Importance of Timely Resolution

  1. System Efficiency: Continuous receipt of rejected orders consumes system resources as our team needs to verify and process each submission. Timely resolution ensures optimal system performance.

  2. Avoiding Resource Overload: Frequent resubmission of orders with the same errors can lead to resource overload, slowing down our systems and potentially affecting other operational aspects.

  3. Accurate Measurements: Inaccurate system performance measurements may result from the constant influx of reject orders. Resolving issues promptly helps maintain accurate metrics for our IT team to assess and enhance system efficiency.

What should I do if I receive a rejection notice?

  1. Thoroughly Review Rejection Emails. Carefully read and understand the reasons for rejection outlined in the email.

  2. Address Issues Systematically. Make necessary corrections to the order file based on the information provided in the rejection email.

  3. Avoid Continuous Resubmission. Instead of repeatedly resubmitting the order with the same errors, take the time to rectify the issues before resubmitting.

  4. Utilize Customer Support. If there are uncertainties or difficulties in resolving the issues, please contact your Account Manager.

Customers play a vital role in ensuring the seamless processing of orders by promptly addressing and correcting errors outlined in rejection emails. We appreciate your cooperation in maintaining the efficiency of our systems and providing the best possible service to all our clients.

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