Under the Orders tab, there is a section called "Orders" which provides header information about the destination and service level of the order. However, it does not display details about the product being shipped. To view this information, you will need to navigate to the Order Lines section.
How are orders separated within the Orders section?
Within the Order Tab, orders are organized into various categories, including open orders, on-hold orders, backorders, pre-release orders, shipped orders, canceled orders, and an unsorted section.
Open
These are orders that have not shipped yet. Here, you will be able to view information such as the order stage, its current location, the shipping method used, and the carrier service being utilized for the order.
On Hold
These orders are flagged in the system not to ship. Orders can come to us with a hold flag or be placed on hold by the customer or DCL team.
Back Orders
These are orders that we don't have enough product to ship. Within the orders section, you cannot see which part numbers are short. You can go to the order lines section to be able to view the shortages.
Pre-Release
As a value-added service, we can conduct pre-release checks on orders. One example of the checks that could be necessary is address validation. To determine if we can provide this service and if there will be any additional fees, please contact your Account Manager.
Shipped
You can view shipped orders here. You will also see additional columns that are not present in the other sections. Those are Delivery Date, Delivery Days, and Delivery Status.
Delivery Date - This is the date the order was delivered to the recipient
Delivery Days - Our system calculates the number of days from shipment to delivery. It will exclude weekends and holidays, as on those days, there is usually no movement of the order through the carrier's pipeline.
Delivery Status - This is the latest delivery status of the order, updated in real-time. The status is updated once the carrier provides any new status information.
Order Tracking Number - This is the unique tracking number provided by the carrier. The order tracking number has a hyperlink to the carrier shipping detail page.
Canceled
We will list orders canceled by the customer or by the DCL team.
All
This will show all the above.
Other Sections Within Orders
Many of the columns are self-explanatory, but here is a breakdown of the other sections and their descriptions.
BLANK COLUMN – This indicates the channel from which the order originated.
RECEIPT DATE – This indicates the date and time the order was received in our system.
ORDER STAGE – Current stage of orders
10 – Order received – No action has taken place yet at this order level. At this stage, you can make edits to the order.
20 – Pick list printed. At this stage, the pick list for the order has been printed, and the warehouse is working on this order. Please reach out to your order FF group email to make any changes.
30 – The product has been pulled and is partially verified.
40 – The order has been verified. At this stage, the distribution team has scanned each part into a box. Please reach out to your order FF group email to make any changes.
50 – The order has shipped short.
60 – The order has shipped through our system. Actual physical pick-up can be later in the day.
PO Number - This number comes in the PO field of the order information. This is not a DCL-generated number.
SHIP DATE – This field will be blank since you are viewing open orders. You can select the Ship section to view orders that have shipped and have a scheduled ship date. You will also see the column populated under the ALL section.
CUSTOMER NUMBER - This comes from the customer number field in the order. This is not a DCL-generated number.
CHANNEL – This refers to the digital method by which we received the order. Ecommerce, API, EDI, etc.
ORDER STATUS – This is one of three stages – Normal, Rush, or On Hold.
Normal - DCL will process these orders based on the established cut-off times.
Rush - These are orders received after the cut-off time that need to ship the same day. Orders that arrive after the cut-off are not guaranteed to ship the same day; however, we will make every effort to ship them as soon as possible. A fee may be charged for a Rush order, regardless of whether we fulfill it. This is because a Rush order still requires labor-intensive processing. Please refer to your contract for any Rush fees.
Hold - These orders will be placed on hold and will not be shipped or processed in any way.
CUSTOM FIELDS – These optional fields are available for you to use and help sort your order information. The DCL operations team will not see any information in these fields.
FRT ACT. – This is an abbreviation for freight account. Who pays the freight to the carriers.
00500 – DCL
Collect
Third-party
CONS. - If billing is collected or handled by a third party, you will need to send the freight account number to bill against. That number will appear here.
ORDER DATE – This date is obtained from the order date filed. Typically, it is the date your customer created the order in your system, not a DCL-generated date.
DAYS SINCE SHIPMENT – This is at the end of the columns; it lists the days that have passed since the order was shipped. Some customers use this to determine warranty days. The warranty begins on the day the order is shipped. This only applies after the order has been shipped.
RS Tracking number. RS stands for return service. If a return service is used, the tracking number of the physical return label printed on the line is displayed here once the order has shipped.