Delivery Status and Tracking Notifications and What They All Mean

After a shipping label is applied to package in our facility, there are many steps taken before the package arrives for delivery.

How to Find Delivery Status and Carrier Updates in eFactory

Navigate to the Orders > Shipped section of eFactory. Here you will be able to get real-time tracking notifications.

Notifications here will appear in real-time as carrier updates are made.
Some carriers make updates daily, some more often. This feature is merely a conduit from the carrier.

Carrier Tracking Status Meanings and Definitions

are many different status updates you may see in eFactory, to help you field the "Where's my order?" questions you are likely getting from customers, below are definitions of updates you may find, and when you need to take action.

For example if your status says "En Route," use the chart in the En Route drop down to better understand the actual status of your package.

Label Created

Secondary Description	Definition	Action
Registered	Logged into the shipping system, usually pending pick-up	No action needed
Warehouse Scan	The package has been scanned at a warehouse facility operated by the carrier or fulfillment partner.	No action needed
Shipper created a label, UPS has not received the package yet.	Label was generated, but the package hasn’t physically been handed over to UPS.	No action needed

En Route

Secondary Description	Definition	Action
Accepted at USPS Regional Destination Facility	Arrived at a USPS processing center near the final delivery location	No action needed
We were unable to dispatch the trailer on time. This may cause a delay.	The truck carrying the package did not leave the facility as scheduled.	No action needed
We were unable to dispatch the trailer on time. This may cause a delay. / Delivery will be delayed by one business day.	Confirmed delay due to missed trailer dispatch; updated estimated delivery.	No action needed
At destination sort facility	Package has reached a distribution center or sorting facility.	No action needed
At local FedEx facility	Package has reached a distribution center or sorting facility.	No action needed
Arrived at Hub	Package has reached a distribution center or sorting facility.	No action needed
Arrived at Military Post Office	Delivered to a military postal facility (APO/FPO).	No action needed
Arrived Shipping Partner Facility, USPS Awaiting Item	En route just not yet handed off to USPS.	No action needed
Arrived at Terminal Location	Package has reached a main UPS facility and may be prepped for final delivery or another leg of transit.	No action needed
Parcel received by UniUni	The last-mile carrier (UniUni) has taken possession of the parcel.	No action needed
Received at origin processing center	The package has been scanned at the first carrier sorting facility.	No action needed
Delivered to Agent for Final Delivery	USPS handed package to someone authorized (e.g., doorman, mailroom).	No action needed
Dispatched from USPS International Service Center	Package has cleared a USPS ISC and is en route to the next destination.	No action needed
Distribution to PO Box in Progress	The package has arrived at the recipient's local post office and is currently being sorted for placement into their PO Box	No action needed
Forward Processed	USPS is actively processing the forwarding.	No action needed
Sorting completed at processing center	Package has been sorted and is ready for the next stage of transit.	No action needed
Parcel transferred to third party, further updates may not be received	Handoff to a non-integrated or international partner; tracking may stop updating.	No action needed
Delivery Status not updated	No scan or activity since the last update; could be a scan miss or stalled shipment.	No action needed
A late UPS trailer arrival has caused a delay. We're adjusting plans to deliver your package as quickly as possible.	Confirmed delay due to missed trailer dispatch; updated estimated delivery.	No action needed
We were unable to load the package on the plane as scheduled. We will deliver your package as quickly as possible.	Confirmed missed dispatch; updated estimated delivery.	No action needed
Arrival at transport hub	Package has arrived at a regional or central transfer point.	No action needed
Handed Over to Delivery Partner		No action needed
Sorting completed at processing center	Package has been sorted and is ready for the next stage of transit.	No action needed
Forwarded	Package is being redirected to a new address (usually due to forwarding request).	No action needed

Delivered

Secondary Description	Definition	Action
Delivered to Agent, Front Desk/Reception/Mail Room	Delivered to a reception desk or central receiving location.	No action needed
Delivered to Agent, Picked up at USPS	Picked up by an individual directly from the post office.	No action needed
Arrived at Pick-up Point	Delivered to a designated pickup location (e.g., access point, locker).	No action needed
Notification sent to recipient	Customer has been notified of delivery or pickup availability.	No action needed
Available for Pickup	Package is waiting at a USPS location for the recipient.	No action needed
Arrival at pick-up point	Delivered to a designated pickup location (e.g., access point, locker).	No action needed
Delivered, Parcel Locker	Package delivered to a secure self-service locker.	No action needed

Action Required

Secondary Description	Definition	Action
Addressee Unknown	Attempted delivery but couldn't match the name of the package to anyone at the address
Delayed for postage assessment, held awaiting payment	Postage was undercharged
Delivery Exception, Animal Interference	The carrier has flagged the shipment because the postage paid was insufficient
Moved, Left no Address	Unable to complete delivery due to the recipient moved
No Access to Delivery Location	Unable to complete delivery due to restricted areas
No Such Number	Address number is invalid or missing.
Delivery Exception	Something disrupted the delivery process (e.g., address issue, vehicle problem).
Miss-shipped	Package was routed incorrectly—may be rerouted or delayed.
No access	Carrier could not reach the delivery location (e.g., gated area, closed business).
Delivery exception	Something disrupted the delivery process (e.g., address issue, vehicle problem).
Shipment exception	Something disrupted the delivery process (e.g., address issue, vehicle problem).
Service disruption occurred. / The package will be returned to the sender.	Carrier stopped the delivery due to a major issue (e.g., undeliverable address, customs hold).

Freight Guide

Understanding an Exception Report

Small Parcel Claims: How to Report an Incident