DCL Logistics

How to reconcile your monthly and bi-monthly freight billing with the order data provided by the Administrative/Freight module in eFactory.

Understanding Freight Charges in Monthly FF Summary Report

Covering shipping methods, small parcel ship categories, freight estimator, dangerous goods, international freight, and more.

Freight Guide

Packages shipping into Canada can now be programmed to ship from the DCL fulfillment center closes to the destination address.

Multi Region Fulfillment into Canada

Fuel surcharges and fuel base rates change regularly based on the market price of fuel. This article lists fuel surcharge resources.

What are the Current Fuel Surcharges for Each Major Carrier?

The process to ship your product that may contain DG materials. Included is the DCL Dangerous Goods Declaration form.

Understanding Our Dangerous Goods (DG) Process

A look at the difference between shipping multiple packages individually versus using a combined weight method, and when to use each.

Understanding How Multi-Package UPS and FedEx Shipments are Billed

A list of the rate increases that the major carriers are implementing, including the effective date and high-impact changes per carrier.

2025 Annual Carrier Increases 2025 (General)

SelectShip is DCL’s AI-powered domestic shipping platform that automatically chooses the optimal carrier and service for our customers

SelectShip

Where's my order? See this comprehensive chart of tracking status updates, what they mean, and which ones require you to take action.

Delivery Status and Tracking Notifications and What They All Mean

Maureen

Rocky Eng

DCL Support

Articles about freight, dangerous goods, shipping and international shipping. 

Transportation

A list of international acronyms, terms, and basic shipping knowledge.

International Shipping Terms, Defined

How to put together a commercial invoice, plus templates for basic information needed.

Commercial Invoice Template (International Shipping)

International shipping carrier with comparable services to UPS Worldwide Expedited and FedEx International Standard.

Landmark Shipping Services

An overview of international shipping partner, Passport Shipping, their service details and how to work with them.

Passport Shipping Services

Decoding Canada

A guide to Incoterms, what they are and how to choose the right ones for international shipments.

Understanding Incoterms & How to Use Them

A Guide to the 2022 New HS Codes

US shippers importing into Canada will need to apply for an NRI Business Number if they want to act the importer of record

How to Apply for UPS NRI Number

If you need to adjust HTS codes to be country-specific, learn how to make those updates for smooth international shipping

How DCL Accepts HS Codes by Country

Submitting an International Order to DCL

All about CARM—features, benefits and implementation steps for processing taxes through the Canadian Border Services Agency (CBSA)

CARM: The Canadian Border Services Agency (CBSA) Assessment & Revenue Management

International Resources

Comprehensive list of DCL's carriers by shipping type, cost, delivery times. Plus definitions for all carrier mapping acronyms and naming.

A List of DCL Shipping Carriers and Shipping Service Types

Details about UPS domestic shipping capabilities supported through DCL

UPS Shipping Services

USPS Shipping Services

An overview of service details of DHL shipping services available through DCL.

DHL eCommerce Shipping Services

Domestic and international shipping comparable to UPS Domestic and International

FedEx Shipping Services

Calculate your small parcel shipping costs—includes how to calculate DIM weight, shipping zone finder, and shipping heat maps by carrier.

How to Calculate Cost of a Package (small package shipping)

Are you looking to add additional insurance to your shipment? This article will provide the cost and actions to make it happen.

Carrier Shipping Insurance & Declared Value

Description of the shipping exception report and how to access it

Understanding an Exception Report

Steps to take if you notice no tracking movement, lost shipment, damage or other small parcel issues.

Small Parcel Claims: How to Report an Incident

If you see “label created” on your tracking information, you may wonder if the package has left the DCL dock or not. Here's what to do next.

Understanding "Label Created" Status

What to do if a customer reports missing items, damaged products, or other order issues.

Reporting Damaged Products and Missing Items in a Shipment

Learn the process of shipping to a military base or army post office (APO)

Shipping to Military Bases and Army Post Office (APO) Addresses

Small Parcel Shipping

Steps to investigate a freight or LTL incident and start the claims process.

Freight and LTL Claims: How to Report and Incident

Checklist of What is Required for DCL to Run a Freight Quote

Freight and LTL Shipping

Efactory

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