DCL Logistics

How to reconcile your monthly and bi-monthly freight billing with the order data provided by the Administrative/Freight module in eFactory.

Understanding Freight Charges in Monthly FF Summary Report

Covering shipping methods, small parcel ship categories, freight estimator, dangerous goods, international freight, and more.

Freight Guide

Packages shipping into Canada can now be programmed to ship from the DCL fulfillment center closes to the destination address.

Multi Region Fulfillment into Canada

Maureen

DCL Support

Articles about freight, dangerous goods, shipping and international shipping. 

Transportation

How to put together a commercial invoice, plus templates for basic information needed.

Commercial Invoice Template (International Shipping)

A list of international acronyms, terms, and basic shipping knowledge.

International Shipping Terms, Defined

Decoding Canada

A guide to Incoterms, what they are and how to choose the right ones for international shipments.

Understanding Incoterms & How to Use Them

A Guide to the 2022 New HS Codes

Notable updates regarding shipping speeds during peak season, if you are using Passport Shipping for international shipments.

Passport Shipping Updates for Q4

US shippers importing into Canada will need to apply for an NRI Business Number

How to Apply for UPS NRI Number

International Resources

Steps to calculating your small parcel shipping costs—including how to calculate DIM weight and shipping zone.

How to Calculate Cost of a Package (small package shipping)

Are you looking to add additional insurance to your shipment? This article will provide the cost and actions to make it happen.

Carrier Shipping Insurance & Declared Value

Description of the shipping exception report and how to access it

Understanding an Exception Report

Steps to take if you notice no tracking movement, lost shipment, damage or other small parcel issues.

Small Parcel Claims: How to Report an Incident

If you see “label created” on your tracking information, you may wonder if the package has left the DCL dock or not. Here's what to do next.

DCL's Small Parcel Shipment Process

Small Parcel Shipping

Steps to investigate a freight or LTL incident and start the claims process.

Freight and LTL Claims: How to Report and Incident

Checklist of What is Required for DCL to Run a Freight Quote

Freight and LTL Shipping

Efactory

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company

Tickets portal

{assigneeName} needs more information from you