At DCL we aim to provide our customers with flexible and efficient shipping solutions. While we supply various shipping materials and charge based on the box size used, we understand that some customers prefer to use their own shipping boxes or shipping mailers. This could be for branding purposes or to meet specific size requirements that we may not currently offer.
Steps Needed for Customer Provided Shipping Boxes or Mailers
We are happy to accommodate a request for customer provided packaging if you would like to use your boxes or mailers for shipping. However, to ensure compatibility with our automated systems and maintain the efficiency of our operations, we ask you to follow these steps:
Share Box Attributes
Share the following attributes with your account team: box type, dimensions, weight of empty box, flute corrugate.
Send Us Samples
Before using your own boxes, please send us sample boxes.
Our team will perform many tests of your boxes to check compatibility:
With our automated systems, including verify scanning, labeling, and sortation.
Determine if box is compatible with case erector (automated box folder)
Not all case erectors are the same and will vary from site to site
All auto-bottom boxes are not compatible with any case erector
Perform a mock verification, scanning the box and items at the pick and pack station.
Work with Your Account Manager to Determine Best Solution
Based on the results of tests listed above, your account manager will send the following failure rates to help determine if your boxes are compatible. Your account manager will make expert recommendations based on their findings.
Examples of Packaging That May Not Work with our Systems
Reflective or glossy finishes
Transparent or clear packaging
Textured or curved surfaces
Extra small poly mailers or boxes
Additional Fee Considerations
Custom Box Fee
All customer-owned boxes always incur an additional fee
Pizza-style boxes have a different additional cost
Box Folding Fee
If boxes require folding before they can be used for shipping, please note that a folding fee will apply.