DCL Logistics

Welcome to DCL + Onboarding Forms

An outline of various order types and if they count toward your SLA or against it.

Which Order Types Count Toward My SLA (Service Level Agreement)?

Breakdown of your DCL support team—description of each role and when to contact each person on your team.

Who is on My DCL Support Team?

An overview of best practices to route your questions and requests to the correct DCL department using our email automated routing.

How to Use DCL's Single Account Alias

Navigate to your dedicated team contact information in eFactory, here are the steps.

How to Contact Your Dedicated Account Manager

If you want to ship using your own boxes that are not provided by DCL here are the steps to check the compatibility with our systems

Using Your Own Shipping Boxes with DCL

Customers are required to have a seller's permit on file at the DCL site where they have inventory. This article explains why it is needed.

Why DCL Requires all Customers to Have a Seller's Permit

Key features of ReturnTrak include creating and canceling RMAs, automating customer notifications, rack returned orders & replacements.

ReturnTrak—Your RMA Solution

A comprehensive list of the box sizes available at each of our US locations.

DCL Shipping Box Sizes

Some of the many acronyms and terms used at DCL on a daily basis. From shipping terms to eFactory abbreviations.

Glossary of DCL Acronyms & Terms

How to have DCL purchase materials on your behalf

DCL Support

Maureen

Rocky Eng

All the resources you need to set up fulfillment with DCL Logistics

Onboarding

Efactory

Find answers and get help from Intercom Support and Community Experts

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