DCL Logistics

Welcome to DCL + Onboarding Forms

An outline of various data points that DCL needs to meet per the Service Level Agreement (SLA)

What are my SLA (Service Level Agreement) Data Points?

Breakdown of your DCL support team—description of each role and when to contact each person on your team.

Who is on My DCL Support Team?

An overview of best practices to route your questions and requests to the correct DCL department using our email automated routing.

How to Use DCL's Single Account Alias

Navigate to your dedicated team contact information in eFactory, here are the steps.

How to Contact Your Dedicated Account Manager

If you want to ship using your own boxes that are not provided by DCL here are the steps to check the compatibility with our systems

Using Your Own Shipping Boxes with DCL

Customers are required to have a seller's permit on file at the DCL site where they have inventory. This article explains why it is needed.

Why DCL Requires all Customers to Have a Seller's Permit (Resale Certificate)

Key features of ReturnTrak include how to create and cancel RMAs, automate customer notifications, track returned orders and replacements.

ReturnTrak—Your RMA Solution

A comprehensive list of the box sizes available at each of our US locations.

DCL Shipping Box Sizes

Some of the many acronyms and terms used at DCL on a daily basis. From shipping terms to eFactory abbreviations.

Glossary of DCL Acronyms & Terms

How to have DCL purchase materials on your behalf

Onboarding benchmarks when integrating your inventory and order flow to DCL fulfillment warehouses.

Integration Steps for Smooth Onboarding

DCL Support

Maureen

Rocky Eng

All the resources you need to set up fulfillment with DCL Logistics

Onboarding

Efactory

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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