DCL Logistics

DCL Support

Maureen

Rocky Eng

All your onboarding documentation, receiving and inventory specs, and ongoing resources like billing information and DCL processes.

Getting Started & Operational Resources

Welcome to DCL + Onboarding Forms

An outline of various order types and if they count toward your SLA or against it.

Which Order Types Count Toward My SLA (Service Level Agreement)?

Breakdown of your DCL support team—description of each role and when to contact each person on your team.

Who is on My DCL Support Team?

A Guide to DCL's Email Aliases

How to contact your Account Manager

If you want to ship using your own boxes that are not provided by DCL here are the steps to check the compatibility with our systems

Using Your Own Shipping Boxes with DCL

Customers are required to have a seller's permit on file at the DCL site where they have inventory. This article explains why it is needed.

Why DCL Requires all Customers to Have a Seller's Permit

Key features of ReturnTrak include creating and canceling RMAs, automating customer notifications, rack returned orders & replacements.

ReturnTrak—Your RMA Solution

A comprehensive list of the box sizes available at each of our US locations.

DCL Shipping Box Sizes

Some of the many acronyms and terms used at DCL on a daily basis. From shipping terms to eFactory abbreviations.

Glossary of DCL Acronyms & Terms

All the resources you need to set up fulfillment with DCL Logistics

Onboarding

If your inventory needs to be sorted by lot code, we can track that in our system multiple ways including by expiration dates.

Managing Lot Codes and Expiration Dates

Your DCL account manager will create the part numbers in the DCL system using our item catalog, which contains all necessary information.

How Item Numbers are Created in DCL's Warehouse Management System (WMS)

How SOPs are used at DCL—which tasks require an SOP and why they are needed.

SOPs (Standard Operating Process) and why they are needed

To have DCL run a physical inventory count, you'll need to schedule it with our team in advance. Here are the steps to take.

How to Schedule a Physical Inventory (PI)

Why is address validation important and how can you implement it before you start sending orders to DCL.

Resources for Address Validation Before Shipping

Read up on DCL's operational processes to ensure you can connect to our flawless fulfillment.

General Resources

Details about how we calculate slow-moving inventory, how it's included in your fulfillment invoice, and how to review your inventory data.

Slow-Moving Inventory Methodology

Defining Consumer Price Index-Urban (CPI-U) and the annual rate increase for DCL customers.

Understanding Consumer Price Indexes (CPI-U)

What happens if you have an unpaid invoice, late payment, or unpaid bill due to DCL?

Understanding Late or Unpaid Bills

A comprehensive breakdown of all items that may show up on your fulfillment invoice—definitions of each cost type.

Understanding Your Monthly Invoice and Fulfillment (FF) Cost Details

Review your monthly invoice and the detailed information it contains

Billing and Invoicing Processes

Where do I send my products?

A list of requirements and specifications for inbound customer pallets.

Pallet Specifications

Everything you need to know to send your products to DCL facilities.

Inventory and Labeling Specifications

Find all cycle count information in eFactory within the Items section.

A Guide to Cycle Counts—Monthly, Quarterly, Annually

Receiving and Inventory Specifications

Efactory

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