Getting Started & Operational Resources
All your onboarding documentation, receiving and inventory specs, and ongoing resources like billing information and DCL processes.
Welcome to DCL + Onboarding Forms
Which Order Types Count Toward My SLA (Service Level Agreement)?
Who is on My DCL Support Team?
How to Use DCL's Single Account Alias
How to Contact Your Dedicated Account Manager
Using Your Own Shipping Boxes with DCL
Why DCL Requires all Customers to Have a Seller's Permit
ReturnTrak—Your RMA Solution
DCL Shipping Box Sizes
Glossary of DCL Acronyms & Terms
How to have DCL purchase materials on your behalf
How Item Numbers are Created in DCL's Warehouse Management System (WMS)
SOPs (Standard Operating Process) and why they are needed
Resources for Address Validation Before Shipping
What is DCL's Corrective Action Process
How DCL Prevents Shipping Duplicate Serial Numbers
Work Order (WO) Lead Times
Automated Returns of Serialized Products & How Serial Numbers are Recycled