DCL Logistics

DCL Support

Maureen

Rocky Eng

All your onboarding documentation, receiving and inventory specs, and ongoing resources like billing information and DCL processes.

Getting Started & Operational Resources

Welcome to DCL + Onboarding Forms

An outline of various data points that DCL needs to meet per the Service Level Agreement (SLA)

What are my SLA (Service Level Agreement) Data Points?

Breakdown of your DCL support team—description of each role and when to contact each person on your team.

Who is on My DCL Support Team?

An overview of best practices to route your questions and requests to the correct DCL department using our email automated routing.

How to Use DCL's Single Account Alias

Navigate to your dedicated team contact information in eFactory, here are the steps.

How to Contact Your Dedicated Account Manager

If you want to ship using your own boxes that are not provided by DCL here are the steps to check the compatibility with our systems

Using Your Own Shipping Boxes with DCL

Customers are required to have a seller's permit on file at the DCL site where they have inventory. This article explains why it is needed.

Why DCL Requires all Customers to Have a Seller's Permit (Resale Certificate)

Key features of ReturnTrak include how to create and cancel RMAs, automate customer notifications, track returned orders and replacements.

ReturnTrak—Your RMA Solution

A comprehensive list of the box sizes available at each of our US locations.

DCL Shipping Box Sizes

Some of the many acronyms and terms used at DCL on a daily basis. From shipping terms to eFactory abbreviations.

Glossary of DCL Acronyms & Terms

How to have DCL purchase materials on your behalf

Onboarding benchmarks when integrating your inventory and order flow to DCL fulfillment warehouses.

Integration Steps for Smooth Onboarding

All the resources you need to set up fulfillment with DCL Logistics

Onboarding

Your DCL account manager will create the part numbers in the DCL system using our item catalog, which contains all necessary information.

How Item Numbers are Created in DCL's Warehouse Management System (WMS)

How SOPs are used at DCL—which tasks require an SOP and why they are needed.

SOPs (Standard Operating Process) and why they are needed

Why is address validation important and how can you implement it before you start sending orders to DCL.

Resources for Address Validation Before Shipping

When an issue arises our team creates a CAPA (correction action required customer) to promptly resolve it. Here's how it works.

What is DCL's Corrective Action Process

If you ship products that are serialized, here is how we manage your inventory so duplicate serial numbers are not shipped.

How DCL Prevents Shipping Duplicate Serial Numbers

What to expect when you submit a work order—steps to take and average timeline.

Work Order (WO) Lead Times

Understanding how products with serial numbers get returned to inventory & how serial numbers are recycled for RMA or unplanned returns.

Automated Returns of Serialized Products & How Serial Numbers are Recycled

Read up on DCL's operational processes to ensure you can connect to our flawless fulfillment.

General Operational Resources

Details about how we calculate slow-moving inventory, how it's included in your fulfillment invoice, and how to review your inventory data.

Slow-Moving Inventory Methodology

Defining Consumer Price Index-Urban (CPI-U) and the annual rate increase for DCL customers.

Understanding Consumer Price Indexes (CPI-U)

What happens if you have an unpaid invoice, late payment, or unpaid bill due to DCL?

Understanding Late or Unpaid Bills

A comprehensive breakdown of all items that may show up on your fulfillment invoice—definitions of each cost type.

Understanding Your Monthly Invoice and Fulfillment (FF) Cost Details

When pallet storage is counted, and how pallet storage will show up on your monthly bill.

Pallet Storage Counting Process and Pallet Storage Billing Explained

Review your monthly invoice and the detailed information it contains

Billing and Invoicing Processes

Understand the receiving process for each of our facilities.

Where do I send my products?

A list of requirements and specifications for inbound customer pallets.

Pallet Specifications

Everything you need to know to send your products to DCL facilities.

Inventory and Labeling Specifications

Find all cycle count information in eFactory within the Items section.

A Guide to Cycle Counts—Monthly, Quarterly, Annually

If your inventory needs to be sorted by lot code, we can track that in our system multiple ways including by expiration dates.

Managing Lot Codes and Expiration Dates

To have DCL run a physical inventory count, you'll need to schedule it with our team in advance. Here are the steps to take.

How to Schedule a Physical Inventory (PI)

Receiving and Inventory Specifications

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