DHL eCommerce is a domestic parcel carrier that is available for DCL customers to ship from any of our US facilities. If you’re sending B2C shipments in the US, DHL services offer top quality delivery (and returns), working with expedited shipping processes and reliably reaching more than 154 million addresses six days a week.
DHL eCommerce Summary
DHL eCommerce, one of the divisions of DHL, is a world leader in domestic parcel delivery, helping businesses grow within and beyond borders.
Pickup and Delivery: Negotiated carriers will picks up from DCL. Final mile delivery by the USPS.
Transit time: Dependent on service picked at time of shipping
Surcharges: Fuel surcharge, large package fee, Dangerous Goods Fee, Demand Surcharge. No residential fee, no delivery area surcharge
DIM Factor: 166 DIM factor. DIM factor is only taken into consideration if the box dimensions > 1 cu ft.
Insurance: up to $100 of insurance on Expedited Max/Expedited Plus Max services only.
Dangerous Goods (DG): Dangerous goods shipping available at a cost.
The DCL Transportation Team will need to validate what customer DG items we can support. Reach out to [email protected] to set up DG with DHL eCommerce
Services: Parcel Ground, Expedited, and Expedited Max. See below matrix for service details
Service Details
Service Type | Type | Transit Time |
Parcel Ground/ Parcel Plus Ground | Domestic | 3-8 days |
Parcel Expedited/ Parcel Plus Expedited | Domestic | 2 -5 days |
Parcel Expedited Max/ Parcel Plus Expedited Max | Domestic | 1 -3 days |
Comparable Shipping Services
UPS Ground Residential, UPS Surepost
FedEx Home Delivery, FedEx Ground Economy
USPS Ground Advantage, USPS Priority Mail
FAQs
Can I immediately start shipping with DHL eCommerce?
You can start shipping with DHLeC immediately. Always ensure orders are mapped
correctly.
Can I international orders with DHL eCommerce?
No, only domestic orders should be shipped with DHL eCommerce
How do I map my DHL eCommerce orders?
See A List of DCL Shipping Carriers and Shipping Service Types | DCL Logistics Help Center (dclcorp.com) on how to map properly with DHL eCommerce and other DCL strategic carriers.
Can I ship to PO Boxes with DHLeC?
Yes! PO boxes are fine to ship with DHLeC
Can I ship to Military Bases (APO/FPO) with DHLeC?
No. Any orders to PO Boxes or military bases should always be shipped with USPS.
Are there any restrictions when shipping with DHLeC?
DHL eCommerce is a good fit for small lightweight packages. Large packages are not a good fit for DHL eCommerce. Large package characteristics include the below detail.
Rated weight greater than 25 lbs
LxWxH > 1728 (1 cu ft)
L > 22 inches
What do I do if my package is lost or stuck in transit and what is required to submit a claim?
If there is no scan after 21 days, please reach out to DCL's Order Support Group (here's now to submit a claim.) DHLeC claims can only be submitted after 21 days of final scan. The invoice/proof of purchase and contact information for the recipient is always a requirement. The claim must be submitted within the allowed timeframe of 60 business days from ship date. The claim is submitted online and when filed an affidavit from DHL gets electronically sent to the consignee to complete. There are instances where DHL requests additional information, such as email communication between seller and buyer, pictures, proof of refund, replacement tracking. Just as all carriers, if not all required information is provided the claim will be denied.