Delivery exception reports are viewable in eFactory. DCL customers can:
Schedule this report to be automatically delivered to your email inbox.
View any delayed and held shipment data at your own discretion.
See detailed instructions on how to schedule this report, make updates, and view your reports.
What is Changing?
Previously DCL has been downloading your delivery exception data every day. We compile it and send you the detailed report when requested.
Now all customers can get their delivery exception data directly from eFactory.
Please note that if you currently receive an Exception Report from the Order Support Group, you will continue to do so through June 30, 2023. This is to assist with the process and you set up your scheduled report. If you would like to cut off earlier that June 30, please notify your account manager who will facilitate this on your behalf.
What’s in an Exception Report?
Shipping carriers update tracking milestones everyday which include shipments that are held or delayed. These shipments are considered exceptions.
An exception report is a daily recap of shipments that have been somehow disrupted from their expected delivery time frame because of weather delays, wrong address, or for many other reasons.
Shipments that are in an exception status for whatever reason, are included in the exception report. This report gives the shipper visibility into which shipments are being held or delayed. It primarily includes shipments processed within the last 10 days.
Who does this impact?
All DCL customers are impacted by this and are now able to schedule and view their delivery exception reports at their own discretion.
When is Delivery Exception Data Published?
Tracking milestones are updated overnight by the carriers. Data is viewable each morning. DCL recommends scheduling this report to be viewed early morning.
What if I Have Questions About my Exception Report?
If there is information within your eFactory report that needs attention, please contact your account manager to review. If escalation is needed your account manager will pass the information onto the appropriate DCL team.