At DCL, we strive to maintain transparent and effective communication with our valued customers. Timely payment of bills is crucial for the smooth operation of our services and ensures a seamless experience for everyone involved.
This article outlines the steps taken when a customer has an outstanding bill that remains unpaid.
Consequences of Unpaid Bills
What happens if you miss an invoice and notice your due date has passed and your bill is still unpaid?
If a bill is not paid by the date specific by DCL, all operational support, including shipping and order management associated with that account will be suspended. DCL takes proactive measures to notify all customers when work will be suspended if payment is not received. This measure is implemented to ensure fair treatment of all customers and maintain the integrity of our billing processes.
DCL's Invoice Reminder Schedule
We understand that it takes a lot to run an ecommerce business. We make sure to send proactive reminders for each billing cycle, so that you have many opportunities to make payments on time.
Here is our notification schedule for regular invoices.
Account Aging Review: 1st of every month. At the beginning of every month, we provide an Account Aging Review and payment Status Notification. As part of our proactive approach to billing, we start by advising the customer the open items on their Aging Review for the entire month. We see this early notice as an opportunity to give customers time to plan and make the necessary arrangements for payments coming due. The Aging includes details about the upcoming payment, the amount due, credits on account, and payment methods accepted.
First Reminder Email: 2 days before the bill due date. Two days before the scheduled due date, we send a payment status email. This helps ensure the payment is on schedule.
Second Reminder Email: 3 days after due date. If a bill remains unpaid three days after the due date, we send another reminder email indicating that the bill is now past due. This communication serves as a more urgent notification, alerting customers to the potential consequences of non-payment. In this email, we include a specific deadline by which the payment must be made to avoid disruptions to services.
FAQs
I paid my late bill, when will services resume?
Once the overdue payment is received and confirmed, normal services, shipping, and transactions will resume promptly. We appreciate the prompt attention to unpaid bills, and this quick resolution helps prevent any further interruptions in the customer's experience.
Where can I find my open invoices?
What if I know a payment will be late?
At DCL, our commitment to customer satisfaction includes transparent billing practices and clear communication about payment expectations. We understand that unforeseen circumstances may arise, and we encourage customers facing difficulties to reach out to our Account Department or your Account Manager for assistance. By working together, we can ensure a positive and uninterrupted experience for all our customers.