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Understanding Your Monthly Invoice and Fulfillment (FF) Cost Details
Understanding Your Monthly Invoice and Fulfillment (FF) Cost Details

A comprehensive breakdown of all items that may show up on your fulfillment invoice—definitions of each cost type.

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Written by DCL Support
Updated over a week ago

You will receive a monthly PDF invoice that lists all of the details of your fulfillment (FF) billing summary.

This article will help you understand each line item in the invoice and where to find the detailed breakdown of the costs of various business operations. These costs may include order handling, fulfillment, warehouse services, reverse logistics, technology, assembly, miscellaneous services, materials, and freight.

What is the difference between the invoice PDF and billing excel file?

Your monthly FF bill will be sent as a PDF as a summary of fulfillment costs. It maps to a more detailed excel file invoice.

Below is a chart that shows where each line is on the FF billing summary and where it is billed on the invoice.

What do the sections and lines of the Billing Summary mean?

Here is a comprehensive overview of terms and acronyms that may show up on your billing invoice. Find definitions of each billing line item, sorted by the section they will fall under.

1.1 Order Processing

Order Processing charges are all charged under line 1 on the invoice except for Other-Fulfillment 1.1, which is billed under line 2 of the invoice. These are charges to receive an order in our system and to process it to the shipping lines.

  • B2C - Orders in your B2C account go to a consumer address. If an order going to a business comes over in the B2C account, we may charge the B2B pricing

  • B2B - orders come over in the B2B account and ship to a business address.

  • Blank Matrix - The details will appear here if your contact includes tiered pricing for order processing. We may also add special handling charges here.

  • Manual Order - Charges if the DCL team creates the order in our system for you.

  • Rush Order - Charges for orders that arrive after the cut-off time, and it is requested to ship the same day.

  • Order Intervention - Charges for the DCL team to change an order after it is in our system.

  • Canceled Order - Charged for the DCL team to cancel an order after it's in our system.

  • Other - Fulfillment - These are customer-requested special projects typically charged using the labor rate (sometimes per unit price). You will see details for these requests under the 7.0 OTH tab in the Excel file. This section will be charged under line 2 on the invoice.

1.2 Pick Fees

Charges associated with picking items from inventory, including individual pick, closed carton pick, and pallet pick. All charges for 1.2 pick fees will show on line 3 of the invoice except for the other-fulfillment charges, which will be on line 4 of the invoice.

  • Individual Pick - If we need to kit, pick, or touch an item, it will be charged as an individual pick.

  • Blank Matrix - The details charges will appear here if your contact includes tiered pricing for pick fees.

  • Additional Pick - This section displays any additional charges applicable when you order multiple units of the same part number. Your contract term may offer separate pricing for additional picks.

  • Inner Carton Pick - If a master carton includes inner cartons and we need to open a master carton and ship the inner carton, then we will charge as an inner carton pick.

  • Closed Carton Pick -This will be the charge for kitting and scanning a full, unopened master carton of the same product.

  • Pallet Pick - (single-touch pallet) - This is the charge to ship a whole pallet of the same part number directly from a warehouse location. If we have to build or rebuild a pallet due to retailer requirements of the same part number, it would be billed as a multitouch pallet.

  • Pallet Pick - (multi-touch pallet) - This is the charge to build and ship a pallet of either mixed parts or the same part number.

  • Literature or Marketing insert - The price to ship a brochure or a paper product.

  • Other - Fulfillment 1.2 - These are customer-requested special projects typically charged using the labor rate (sometimes per unit price). You will see details for these requests under the 7.0 OTH tab in the Excel file. This section will be charged under line 4 on the invoice.

1.3 Other Fulfillment Fees

Various fees related to fulfillment services, such as Serial Number Capture, International Order fees, and Bill of Lading. These charges will be charged on line 5 of the invoice except for Other - Fulfillment 1.3, which will be charged on line 6 of the invoice.

  • Serial Number Capture - This is the cost to capture and store a serial number or lot code in our database at shipping time. This charge is based on each serial number that is stored.

  • Blank Matrix - The details will appear here if your contact includes tiered pricing for serial number data storage.

  • International Order: Commercial Invoice - If we ship internationally and need a paper commercial invoice to accompany the package.

  • International Order: Paperless Commercial Invoice - If we ship internationally and send the commercial invoice digitally, we do not need a paper commercial invoice.

  • International Order: CN-22 Label - If the order goes USPS internationally, we will charge the CN-22 instead of the paper commercial invoice or a paperless commercial invoice. USPS uses CN-22 for commercial invoices. This also applies to freight carriers, UPS Surepost, and DHL Global Mail.

  • International Order: NAFTA, SLI, AES documents, etc. - If DCL is required to create any other international documentation besides the CI charges, the additional document fees will show here.

  • Bill of Lading - The charge if DCL Is required to create a BOL for a pallet, LTL or FTL shipment.

  • Certificate of Origin - The charge will show here if a Certificate of Origin is needed for an international shipment and DCL is requested to get the Certificate of Origin. Sometime we will charge via a CRT for a Certificate of Origin.

  • Customer-Supplied Materials (e.g., carton assembly labor) - If a customer supplies their own box, labels, or packing materials, DCL will charge labor fees for folding, applying, inserting, etc.

  • Fulfillment Project or Overtime - Special customer-requested projects or overtime charges related to the shipping department. It can be invoiced using a contract labor rate or unit price.

  • Other - Fulfillment 1.3 - These are customer-requested special projects typically charged using the labor rate (sometimes per unit price). You will see details for these requests under the 7.0 OTH tab of the FF billing summary. This section will be charged under line 6 on the invoice.

2.0 Business-to-Business Fulfillment - Specific Fees

Fees specific to B2B transactions and retailer requirements, including order consolidation, labeling, third-party transactions, and manual bill of lading. These charges will be charged on line 7 of the invoice.

  • Order Consolidation (multiple orders consolidate to one) - If DCL needs to consolidate multiple orders to one for pick up. This usually happens when multiple orders are all shipped to the same distribution center or consignee address.

  • UCC-128 MC Labels, Price Labels, GTIN Labels, Other Carton Labels - This is the charge to add carton or pallet labels to a carton and a shipping label, usually specific to a retailer's routing guides. Some of these retailers’ labels and labor charges may be charged under the 6.0 Assembly section.

  • Manual UCC-128(ASN) MC Labels - If DCL is required to print and apply labels supplied by the customer, the charge will show here.

  • 3rd Party Transaction - This is a charge if DCL is required to log into a 3rd party website to enter or get information for an order. It can be to obtain routing, schedule a freight carrier, download label files, upload shipment information, etc.

  • Manual Bill of Lading - If DCL is required to print out and verify a customer-supplied BOL.

3.1 Warehouse Storage

Charges for standard pallet storage in different regions and additional fees for RMA storage and slow-moving items. These charges will be charged on line 10 of the invoice.

  • Standard Pallet Storage - Region 1 - The storage fees will be listed here if a customer only ships out of one location. If a customer ships out of multiple locations, then the primary location they ship out of will be listed here.

  • Standard Pallet Storage - Region 2 - When customers ship out of multiple locations, the secondary location storage fees will be located here.

  • RMA storage - Pallets storage charges for RMA products will be charged here.

  • Slow Moving -A product that has not yet shipped within the contracted terms for a slow-moving product.

  • Warehouse Labor 1.1 - These are customer-requested special projects typically charged using the labor rate or unit price). You will see details for these requests under the 7.0 OTH tab in the FF billing summary.

3.2 Receiving Fees

Fees for receiving pallets and cases, receiving interventions, and devanning fees for different container sizes. These charges will appear on line 10 of your invoice.

  • Receiving Pallet (same SKU) - Region 1 - If a customer only ships from one location, pallet receiving charges will be listed here. Information will be identified per region.

  • Receiving Pallet (same SKU) - Region 2 - When customers ship from multiple locations, the secondary location pallet receiving fees will be here.

  • Receiving Case (same SKU) - Region 1 - The box/carton receiving charges will be listed here if a customer only ships from one location. Information will be identified per region.

  • Receiving Case (same SKU) - Region 2 - When customers ship from multiple locations, the secondary location box/carton receiving fees will be here.

  • Receiving Interventions - Labor charges that occur during the receiving process, such as separating mixed products, will be listed in this section.

  • Other -Receiving 3.2 - These are customer-requested special projects typically charged using the labor rate (sometimes per unit price). You will see details for these requests under the 7.0 OTH tab of the FF Billing Summary.

  • 3.21 Devanning for Floor loaded Product - Various container sizes - If a customer product arrives in containers and is not already on pallets, we will charge this here based on the container size.

4.0 Reverse Logistics

Fees related to processing returns (RMA), including blind returns, undeliverables, and additional labor. Charges will be on line 11 of the invoice.

  • RMA Processing with pre-notifications (per RMA) - This is the price for DCL to receive in an RMA created through our ReturnTrak module.

  • RMA Processing for blind returns & undeliverable (per RMA) - Blind returns are RMA we receive that have not already been created in our Returntrak module. Undeliverables are return-to-sender orders that we must also receive back into our system.

  • RMA Processing per unit - Along with the RMA processing charge, we charge by the number of units received in the RMA.

  • Customer Disposition and/or additional RMA labor - Special instructions for RMA or Undeliverable receipts will be charged on this line, typically based on an hourly labor rate. It can be for inspection time, receipt of large quantities of returns, etc.

5.0 Technology

Fees associated with technology services, including licenses for the web-based reporting system, IT support, and EDI services. Efactory and Returntrak licenses will show on line 12 of your invoice, while the labor for any IT product will be on line 13.

  • eFactory Licenses - Web-based Reporting System - This is the charge for each user login that is created in eFactory

  • eFactory Licenses - ReturnTrak RMA Module - This is the charge for each user login for our ReturnTrak module.

  • IT Hourly Support or Project - Any IT labor or projects will be charged here.

5.1 EDI Services

Our EDI services fees will be on line 15 of your invoice, except for the Monthly Retailer Fee, which will appear on line 14.

  • Monthly Retailer Fee - This is the fee to stay connected with a retailer. This will be line 14 of your invoice. Fees are based on the number of retailer connections held by DCL.

  • EDI Central (EDIC) - EDI Portal - This is the charge for using our EDI portal. . It is a flat fee and not dependent on number of retailers.

  • EDI Document Fee - This fee is no longer charged. It is included in the Monthly Retailer Fee.

6.0 Assembly

Fees related to assembly projects are that charged at an hourly rate and not invoiced on a separate invoice. These charges will be on line 16 of your invoice.

  • Assembly Project - Most assembly projects are charged on a separate invoice. These are customer-requested special assembly projects typically charged using the labor rate (sometimes per unit price). You will see details for these requests under the 7.0 OTH tab in the FF Billing Summary.

7.0 Other Fees

Miscellaneous fees, including monthly minimum charges, account management fees, project management rates, and outside services. Each line under 7.0 will have its own line on the invoice.

  • Monthly Minimum(including all billing, including FREIGHT) - If you have a monthly minimum on the contract, it will appear here. These charges will be on line 17 of the invoice

  • Account Management Fee 1 - The account management will be listed here if a customer only ships from one location. If a customer ships out of multiple locations, then the primary location they ship out of will be listed here. These charges will be on line 18 of the invoice.

  • Account Management Fee 2 - If a customer ships out of multiple locations, the secondary location's account manager fee will be listed here. These charges will be on line 18 of the invoice.

  • Project Management Rate for Special Projects -If an account manager needs to work on a project outside of their daily duties, a charge will be presented. These charges will be on line 19 of the invoice.

  • Outside Services - If we use an outside service to complete or manage a project, the pricing will be charged here and appear on line 20 of the invoice.

8.0 Materials

Line 21 of your invoice will show the costs for DCL materials used for shipping, while line 22 will show materials used for assembly jobs.

9.0 Freight

Breakdown of freight fees, including base freight fees, freight adjustments, return freight, and other freight-related charges. Freight Fees will be on lines 23-25 of your invoices

  • Base Freight Fees - The freight charges for the 2nd half of the month will appear here. Typically, we will bill freight fees twice a month.

  • Freight Adjustments - Any adjustment to your freight fees will appear here and on line 24 of your invoice.

  • Return Freight - Freight for undeliverable will appear here and on line 25 of your invoice.

  • Other Freight - Any other freight charges not listed above will appear here and on line 23 of your invoice.

Grand Total

  • The final sum of all fees across different categories.

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