To improve efficiency and simplify communication, we will be consolidating multiple group email addresses into a single point of contact. All DCL customers will be giving a single email alias; use this to connect with your entire account team, and route questions to specific DCL department. This new process ensures your inquiries reach the right team quickly and effectively.
Key Changes
The following group emails will no longer be used: FF, AM, and OSG.
FF (Fulfillment): ###-#####[email protected]
AM (Account Management Team): ###-#####[email protected]
OSG (Order Support Group): [email protected]
Moving forward there will be a new single email to correspond with your entire DCL team. This email will include your Account team,
Customers will need to cite the specific DCL department within their emails, to ensure communication is routed to the correct group.
New Email Format
Team | Use (examples) | Current Email | New Email |
AM (Account Manager | Use this for general questions or any other inquiries. | ||
OA (Order Administrators) | Use this for order changes or special instructions before shipping. | ||
OSG (Order Support Group | Use this for issues or changes after an order ships | ||
Transportation | For LTL quotes or DG-related questions |
|
Effective Date
This new process will roll out April-June, 2025. To ensure communication consistency, we will be moving a few accounts to a single email system each week. You will be notified of the exact date when this change will occur for your team. We appreciate your cooperation as we transition to this streamlined system. We expect all customers to use one email by the first week of June.
Best Practices for Communicating with Your DCL Account Team
Routing to the Right DCL Department
To ensure your request is handled by the appropriate team, please include one of the following keywords in the body of your email:
OA (Order Administrators): Use this for order changes or special instructions before shipping.
OSG (Order Support Group): Use this for issues or changes after an order ships.
Transportation: For LTL quotes or DG-related questions.
AM (Account Manager): Use this for general questions or any other inquiries.
If you are unsure which group to address or forget to specify, our automated routing system will direct the email to the appropriate team. Unassigned emails will default to the Account Management group, who will then manually route your question appropriately.
Escalations and Urgent Matters
For urgent issues or escalations, please continue to contact your account manager directly via their direct email address.