All DCL customers will be given a single email alias; use this to connect with your entire account team, and route questions to specific DCL department. Our system uses automation to ensure optimal routing to the most appropriate DCL department, so your questions get resolved faster and more efficiently.
Best Practices for Communicating with Your DCL Account Team
Routing to the Right DCL Department
To ensure your request is handled by the appropriate team, please include one of the following keywords in the body of your email:
OA (Order Administrators): Use this for order changes or special instructions before shipping.
OSG (Order Support Group): Use this for issues or changes after an order ships.
Transportation: For LTL quotes or DG-related questions.
AM (Account Manager): Use this for general questions or any other inquiries.
If you are unsure which group to address or forget to specify, our automated routing system will direct the email to the appropriate team. Unassigned emails will default to the Account Management group, who will then manually route your question appropriately.
Escalations and Urgent Matters
For urgent issues or escalations, please continue to contact your account manager directly via their direct email address.
If you're looking for specific contact information for your dedicated account manager, order administrator, or other team members, please follow these directions to fin those contacts in eFactory.