Information for DCL customers about the new Ramona facility, located in Perris, CA. This article will cover needs for customers who will be transferring inventory to the Ramona facility, including receiving info, returns planning, and more.
Below are updates and actions needed for customers who will be shipping out of Ramona when it opens. These are listed in order of action needed to be completed.
Important Dates
Deadline/Date | Action Required | Completed |
April 15 | Return warehouse address updated to our Philadelphia Street warehouse | Yes. |
In May | System programmed and activated for Ramona, including branch plant, location, warehouse code. | Yes. |
In May | All retail accounts should be set up with the new warehouse address as a pickup option. No later than June 1, or you may experience delays. | Yes. |
May 26 – June 19 | Inventory transferred from Acacia to Ramona | In progress. |
June 1 | Receiving in Ramona is live | Yes. |
June 5 | Update returns warehouse to Ramona (customers moving to Ramona immediately) |
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June 30 | Update returns warehouse to Ramona (Philadelphia customers not moving immediately) |
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June 22 | Shipping out of Ramona is live |
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Overall Project Status and Progress
Everything is on track. The project remains on schedule, and we are currently in the final stages of preparation ahead of go-live.
Over the past several weeks and months, we have completed several major milestones, including:
Installation of flow rack and conveyor systems (attached pictures)
Initial inventory transfers to the Ramona facility
SKU setup and system configuration
Facility infrastructure and technology deployment
Operational area setup for receiving, distribution, returns, and value-added services (attached pictures)
Customer transition planning and communications
We also have a second shift operating from 6pm to 6am, Monday through Friday and on weekends, to transfer inventory, conduct audits at both locations, and test our systems without disrupting daily operations.
Inventory Movement Plan
To minimize risk and ensure continuity of operations, DCL developed a phased inventory migration plan based on an analysis of the previous 90 days of shipping activity.
While around 25% of inventory is being moved physically each week, transactions will continue to be processed from Acacia until the final cutover.
System Testing
Phase I Testing (Week of 6/1)
DCL has initiated order testing through our PY (test) environment.
Testing scope includes:
3 B2B test orders
2 D2C test orders
As of 6/2/26, 2 of the 5 test orders have been successfully received and processed. We are awaiting the remaining test orders from the Nanit team to complete Phase I validation.
Phase 2 Testing (Week of 6/8)
Testing will expand to include:
Inventory transactions
Receipts
ASN processing
RMA workflows
Additional operational scenarios required for go-live readiness.
Building information
Address
731 Ramona Expressway
Perris, CA 92571
Insurance
Customers operating out of Ramona will eventually need to change their warehouse insurance policy for coverage of the new address.
Find insurance information specific to the Ramona facility here.
Receiving Hours
8:00am - 4:00pm PST
Customer Actions Needed
Systems Setup
1. Branch Plant and Warehouse Location Code
You will need to program and activate your systems for the new facility. The branch plant and warehouse location code will both need to be updated and activated by the time we are moving your inventory.
Deadline: May (this should be completed)
Systems/IT Information
Region: PE
Name: Ramona
Warehouse code: RAM
Branch plants: ZRA and ZRAC
If you have additional branch plants, your account team will reach out with these.
2. eFactory User Location Update
Please update all eFactory logins to add the Ramona location. Here are the steps to take, you can also review our Managing eFactory Users article here.
Navigate to Services > Administration Tasks > Users
Select appropriate login and choose the action "Edit”
Once selected, navigate to the “Account Visibility” window and check the PE location.
Systems FAQs
Where will I need to update the location and branch plant?
If you created a custom report or scheduled report, you will need to change the location in these to ensure the report will update correctly.
When will the new location be available in DCL systems?
The new location setup is fully configured, we are currently testing, and we will let you know when it is live.
Do I need to change anything in my system to transmit orders to DCL?
Yes, eventually we will ask you to change the region code in the order file. We will let you know when this is updated.
Inventory Transfer
Dates: May 26 – June 19
We are planning to transfer all inventory from Acacia to Ramona between May 26 – June 19. At this time, we cannot specify any transfer dates within that window. We have trucks moving between Acacia and Ramona daily and will handle all of the inventory transfers.
Actions needed:
Before June 1: Review how inventory is viewed in your system so our team can verify if a change is needed to the code.
Note that your inventory will be in two places during this window. This is critical when you are looking at net-available inventory during this time. Specifically, when you drop an order into stock, you will need to look at both locations for accuracy.
Please note:
June 1: Receiving will go live in Ramona. To receive product into Ramona, you need to have location set up.
If items will need to be shipped out on or before June 19, please have them go to Acacia.
If items will ship until after June 19, then please send them to Ramona.
Monday June 22: shipping will go live from Ramona.
Retail
Any retailer accounts will need to be notified of the new warehouse address. Here are the actions needed for retail shipping accounts.
Add the Ramona warehouse address to all retailers you hold and account with. For example, Amazon will need to have the updated address.
Deadline: No later than June 1
Account types: All (this applies to all retail accounts, whether managed through EDI or not)
Ensure the freight account (if they are using collect or third-party freight) has the updated billing address.
Retail Account FAQs
When can I update my EDI pickup locations?
Your retailers will want an updated location ID for their records and systems when they start picking up from DCL. Please make this update as soon as possible to ensure retailers have accurate location moving forward.
Will I need to change the address on a outbound packing list?
No action is needed. DCL will ensure this is completed on your behalf.
Returns Management
Customers will need to change your return warehouse location to the Ramona warehouse address.
Action Needed
Change the return warehouse address location to the Ramona warehouse location:
Deadline: By June 5 - Acacia customers, moving to Ramona in May
Deadline: By June 30 - Customers currently in Philadelphia, moving in late June
Return address: 731 Ramona Expressway, Perris, CA 92571
Please alert your account team when this change has been completed.
Please note: RTV (Return to Vendor) orders may be delayed during our inventory transition window (May 26 - June 19). If a request is made to ship items in RMA while we are transferring inventory, we may not be able to process the orders until after June 22.
Steps for Updating Return Labels, RMAs, and RS Labels
Return Labels
If using ReturnTrak: update the warehouse return location.
Change the shipping label to the Philadelphia address noted above.
Update your email signatures in ReturnTrak (this article outlines the process).
Check and make sure any email templates also have this location address change.
If using Loop, via Shopify: update the return warehouse location to the Philadelphia Street address.
If using web services (like NetSuite, or your own ERP) update the warehouse return address location. Ensure you check all outgoing notifications via these web services.
RS Labels
These are inserts that allow your customers simple returns. The RS label is created based on the address that you have on the order.
As long as you have updated all the return address locations listed in the “Return Label” section above, your RS labels will also automatically reflect this change.
Returns FAQs
When will returns open in Ramona?
Likely one week before the go-live shipping date of June 22.
Will return label links need to be updated?
Yes. Return label links in ReturnTrak, Loop/Shopify, and all webservices will need to be updated. Until the Ramona facility is open, all returns for customers who will be shipping out of Ramona will need to direct returns to the Philadelphia location.
When will the return warehouse address need to be updated to the Ramona address?
We will update this when we have an exact date. It will likely need to be updated one week before the June 22 go-live shipping date. We will let you know once we have a clear date when we will be able to receive returns at the Ramona facility.
Do I need to add the Philadelphia facility to my insurance?
Here is our Philadelphia facility building information if you need to add it to your insurance for this transition period.
What happens with replacement T codes (e.g., T01)?
Replacement flows tied to T codes (e.g., T01) will not automatically update across warehouses. An IT ticket will be required to ensure both of these are correctly configured.
Receiving warehouse (returns)
Ship-from warehouse (replacements)
Our team will proactively identify impacted accounts and guide required updates.
What’s Next? We will be updating this page with information as we gather it.