Information for DCL customers about the new Ramona facility, located in Perris, CA. This article will cover needs for customers who will be transferring inventory to the Ramona facility, including receiving info, returns planning, and more.
Below are updates and actions needed for customers who will be shipping out of Ramona when it opens. These are listed in order of action needed to be completed.
Returns Management
Updating Return Labels, RMAs, and RS Labels
For customers shipping out of the Acacia facility, we will need to ensure all returns come to the Philadelphia Street facility before the Ramona site opens. Customers will need to change your return warehouse location to the Philadelphia warehouse address. We will do daily transfers of RMA and undeliverables to Acacia.
Action Needed
Action: Change the return warehouse address location in all areas to the Philadelphia warehouse location. (see below for details)
Deadline: April 15
Return address: 4455 E. Philadelphia St., Ontario, CA 91761
Please alert your account team when this change has been completed.
Steps to take to ensure all return labels are properly updated:
Return Labels
If using RetrunTrak: update the warehouse return location.
Change the shipping label to the Philadelphia address noted above.
Update your email signatures in RetrunTrak (this article outlines the process).
Check and make sure any email templates also have this location address change.
If using Loop, via Shopify: update the return warehouse location to the Philadelphia Street address.
If using web services (like NetSuite, or your own ERP) update the warehouse return address location. Ensure you check all outgoing notifications via these web services.
RS Labels
These are inserts that allow your customers simple returns. The RS label is created based on the address that you have on the order.
As long as you have updated all of the return address locations listed in the “Return Label” section above, your RS labels will also automatically reflect this change.
Please note: These actions will need to be updated to reflect the new Ramona address at a later date, TBD. We will contact you with the Ramona address and deadline to change all return address locations to the Ramona facility.
Returns FAQs
Will return label links need to be updated?
Yes. Return label links in ReturnTrak, Loop/Shopify, and all webservices will need to be updated. Until the Ramona facility is open, all returns for customers who will be shipping out of Ramona will need to direct returns to the Philadelphia location.
When will return labels need to be updated to the Ramona address?
TBD. We will let you know once we have a clear date when we will be able to receive returns at the Ramona facility.
Do I need to add the Philadelphia facility to my insurance?
Here is our Philadelphia facility building information if you need to add it to your insurance for this transition period.
What happens with replacement T codes (e.g., T01)?
Replacement flows tied to T codes (e.g., T01) will not automatically update across warehouses. An IT ticket will be required to ensure both of these are correctly configured.
Receiving warehouse (returns)
Ship-from warehouse (replacements)
Our team will proactively identify impacted accounts and guide required updates.
Building information
Address
We will update this at a later date.
Insurance
We will update this at a later date.
Receiving Hours
We will update this at a later date.
Systems Setup
eFactory location Region: TBD
Warehouse code: TBD
Branch plants: TBD
Systems FAQs
When will the new location be available in DCL systems?
The new location setup is fully configured. Location setup will be visible to you starting when inventory transfers begin.
Do I need to change anything in my system in order to transmit orders to DCL?
Yes, eventually we will ask you to change the region code in the order file.
When can I update my EDI pickup locations?
Your retailers will want an updated location ID for their records and systems when they start picking up from DCL. We will alert you when to change to the location record when that becomes available.
What’s Next? We will be updating this page with information as we gather it.