Information for DCL customers about the new Ramona facility, located in Perris, CA. This article will cover needs for customers who will be transferring inventory to the Ramona facility, including receiving info, returns planning, and more.
Below are updates and actions needed for customers who will be shipping out of Ramona when it opens. These are listed in order of action needed to be completed.
Important Dates
Deadline/Date | Action Required |
April 15 | Return warehouse address updated to our Philadelphia Street warehouse |
TBD in May | System programmed and activated for Ramona, including branch plant, location, warehouse code. |
May 26 – June 19 | Inventory transferred from Acacia to Ramona |
June 1 | Receiving in Ramona is live |
Late June | Update returns warehouse to Ramona, actual date TBD |
June 22 | Shipping out of Ramona is live |
Building information
Address
731 Ramona Expresway
Perris, CA 92571
Insurance
Customers operating out of Ramona will eventually need to change their warehouse insurance policy for coverage of the new address.
Find insurance information specific to the Ramona facility here.
Receiving Hours
We will update this at a later date.
Systems Setup
You will need to program and activate your systems for the new facility. The branch plant and warehouse location code will both need to be updated and activated by the time we are moving your inventory.
Deadline: TBD in May
Systems/IT Information
Region: PE
Name: Ramona
Warehouse code: RAM
Branch plants: ZRA and ZRAC
If you have additional branch plants, your account team will reach out with these.
Systems FAQs
Where will I need to update the location and branch plant?
If you created a custom report or scheduled report, you will need to change the location in these to ensure the report will update correctly.
When will the new location be available in DCL systems?
The new location setup is fully configured, we are currently testing, and we will let you know when it is live.
Do I need to change anything in my system to transmit orders to DCL?
Yes, eventually we will ask you to change the region code in the order file. We will let you know when this is updated.
Inventory Transfer
Dates: May 26 – June 19
We are planning to transfer all inventory from Acacia to Ramona between May 26 – June 19. At this time, we cannot specify any transfer dates within that window. We have trucks moving between Acacia and Ramona daily and will handle all of the inventory transfers.
Actions needed:
Note that your inventory will be in two places during this window. This is critical when you are looking at net-available inventory during this time. Specifically, when you drop an order into stock, you will need to look at both locations for accuracy.
Dates to note:
June 1: Receiving will go live in Ramona. Note: in order to receive product into Ramona, you need to have location set up.
Monday June 22 - shipping will go live from Ramona.
Retail
Any retailer accounts will need to be notified of the new warehouse address. Here are the actions needed for retail shipping accounts.
Add the Ramona warehouse address to all retailers you hold and account with. For example, Amazon will need to have the updated address.
Deadline: No later than June 1
Account types: All (this applies to all retail accounts, whether managed through EDI or not)
Ensure the freight account (if they are using collect or third-party freight) has the updated billing address.
Retail Account FAQs
When can I update my EDI pickup locations?
Your retailers will want an updated location ID for their records and systems when they start picking up from DCL. Please make this update as soon as possible to ensure retailers have accurate location moving forward.
Will I need to change the address on a outbound packing list?
No action is needed. DCL will ensure this is completed on your behalf.
Returns Management
1. Remove Scrap and RMAs
Please address any scrap, RMA returns, and slow-moving SKUs, so there will be fewer pallets to transfer to Ramona. By preparing your inventory as best you can now, you can ensure a smooth transfer.
2. Updating Return Labels, RMAs, and RS Labels
For customers shipping out of the Acacia facility, we will need to ensure all returns come to the Philadelphia Street facility before the Ramona site opens. Customers will need to change your return warehouse location to the Philadelphia warehouse address. We will do daily transfers of RMA and undeliverables to Acacia.
Action Needed
Change the return warehouse address location to the Philadelphia warehouse location
Deadline: By April 15
Return address: 4455 E. Philadelphia St., Ontario, CA 91761
Please alert your account team when this change has been completed.
Note: You will need to update your return warehouse to Ramona at a later date. TBD.
Steps to take to ensure all return labels are properly updated:
Return Labels
If using ReturnTrak: update the warehouse return location.
Change the shipping label to the Philadelphia address noted above.
Update your email signatures in ReturnTrak (this article outlines the process).
Check and make sure any email templates also have this location address change.
If using Loop, via Shopify: update the return warehouse location to the Philadelphia Street address.
If using web services (like NetSuite, or your own ERP) update the warehouse return address location. Ensure you check all outgoing notifications via these web services.
RS Labels
These are inserts that allow your customers simple returns. The RS label is created based on the address that you have on the order.
As long as you have updated all the return address locations listed in the “Return Label” section above, your RS labels will also automatically reflect this change.
Returns FAQs
When will returns open in Ramona?
Likely one week before the go-live shipping date of June 22.
Will return label links need to be updated?
Yes. Return label links in ReturnTrak, Loop/Shopify, and all webservices will need to be updated. Until the Ramona facility is open, all returns for customers who will be shipping out of Ramona will need to direct returns to the Philadelphia location.
When will the return warehouse address need to be updated to the Ramona address?
We will update this when we have an exact date. It will likely need to be updated one week before the June 22 go-live shipping date. We will let you know once we have a clear date when we will be able to receive returns at the Ramona facility.
Do I need to add the Philadelphia facility to my insurance?
Here is our Philadelphia facility building information if you need to add it to your insurance for this transition period.
What happens with replacement T codes (e.g., T01)?
Replacement flows tied to T codes (e.g., T01) will not automatically update across warehouses. An IT ticket will be required to ensure both of these are correctly configured.
Receiving warehouse (returns)
Ship-from warehouse (replacements)
Our team will proactively identify impacted accounts and guide required updates.
What’s Next? We will be updating this page with information as we gather it.