In case you need to cancel Return Merchandise Authorization (RMA), rest assured that it is possible.
Steps to Cancel an RMA
Go to eFactory → ReturnTrak → All
You can also use the search option on the top left corner.
Select the RMA to be canceled.
Once you have chosen the RMA, a new screen will appear, resembling the one depicted below. In the top right corner, you will find a dropdown menu labeled "ACTIONS". After selecting this, you can proceed to choose "Request cancellation". A green pop-up notification will then appear in the bottom right corner, confirming that your RMA has been successfully canceled.