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eFactory Access Levels and License Fees
eFactory Access Levels and License Fees

Understand the difference between eFactory license levels: basic, standard, and ReturnTrak to ensure you can access the services you need.

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Written by DCL Support
Updated over a week ago

All DCL customers have access to our proprietary order and inventory management platform, eFactory. Your contract with DCL will determine your eFactory licenses. Below are the two levels of eFactory that are available.

Basic eFactory

Basic eFactory is a free license that allows you to review order status, manually send us an order or multiple orders through an upload, obtain small parcel or LTL freight cost estimates and more.

With a basic eFactory license you have access to the following:

  1. OrderPoints - Allows you to place an order directly into DCL's system.

  2. Drafts - Allows you to create an order but not place it into production until ready.

  3. Address Book - Allows you to create an address book for frequently used shipping addresses.

  4. Mass upload - Allows you to enter multiple orders in one convenient spreadsheet and upload directly into DCL's system.

  5. File Transfer Protocol (FTP) batches - Allows view of orders successfully received or rejected if using DCL's FTP site to upload orders.

  6. Shipping cost estimator - Allows you to obtain a freight estimate for small parcel or LTL shipment.

  7. Customer docs - Allows access to FTP folders to validate what orders were sent and what orders were imported successfully to DCL.

  8. Help & FAQ - Provides assistance for Order Entry, Drafts, Address Book, Mass Upload and Shipping cost estimator.

Standard eFactory

A standard eFactory license includes a monthly user fee, please review your contract for the fees. Within the standard eFactory license you have access to the following:

  1. Overview - Allows an overview snapshot of orders received, orders shipped, inventory by key items, RMA activity, and the ability to review order status. The DCL support bot is also located in the overview module to allow you to ask questions about using eFactory or DCL processes. Customization of the overview page is available by user so each person's view allows them to see just what they need.

  2. Orders - Allows you to view all things order-related such as open orders, shipped orders, freight detail, lot or serial number shipped, and freight costs.

  3. Items - Allows you to view all things inventory-related such as, item status, inventory transactions, inventory on hold, inventory as of date, lot detail, advanced shipping notice (ASN), virtual bundles, work orders, cycle counts etc.

  4. OrderPoints - Allows you to place an order directly into DCL's system without being connected via our Webservices or ecommerce integrators.

  5. Analytics - Allows you to review your ordering profile by the following metrics:

    1. Domestic orders

    2. International orders

    3. Specific ordering time

    4. Customer number

    5. Ship Service

    6. Ordering channel

      1. Webservices

      2. EDI

      3. Ecommerce integrator

      4. Orderpoint

      5. ReturnTrak

      6. SOAP

  6. Planning - Gives you the tools to help plan inventory levels.

    1. Replenishment - Assists with recommended reorder quantities based on number of weeks and sell-through-rate for your SKUs.

    2. Slow Moving Inventory - Allows you to see what inventory on hand isn't moving based upon the number of weeks and units shipped.

  7. Reports - This is where you can find all DCL standard reports available to customize and schedule. Manage your reports scheduler and validate the last scheduled report run and if it was successful or failed.

  8. Services - A suite of administrative services to help manage your account.

    1. Customer Docs - This allows you to post documents to DCL eFactory

    2. FTP folders for posted/imported order detail

    3. Administration Tasks

      1. Manage eFactory users

      2. Set up OrderPoints

      3. Update ReturnTrak settings

      4. Manage email notifications

      5. View and manage invoices

Related Articles
Setting Up Your eFactory Homepage Dashboard
Glossary of DCL Acronyms & Terms
New Features & Software Updates Log
Setting Up ReturnTrak—Your RMA Solution
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