DCL Logistics

Maureen

DCL Support

Rocky Eng

Tutorials & user guides to help show you around every section of eFactory

Using eFactory

How to login to the DCL fulfillment and order management platform, eFactory.

How to Log in to eFactory & How to Change Your Password

Everything you need to know to customize your eFactory homepage dashboard.

Setting Up Your eFactory Homepage Dashboard

How to create a new user or delete a user's access in eFactory.

Managing eFactory Users

Understand the difference between eFactory license levels: basic, standard, and ReturnTrak to ensure you can access the services you need.

eFactory Access Levels and License Fees

All about your freight detail charges and where to find them within eFactory.

How to Find and Read a Freight Invoice

Steps to find and track undeliverable orders in eFactory

How to Track Undeliverable Orders

Generate ASNs through eFactory for notification and receipt of inbound goods.

How to Generate an ASN eFactory

Cancel an inbound ASN (Advanced ship notification) for an inbound purchase order to DCL.

How to cancel ASN or change the expected arrival date for an ASN in eFactory

How to post an ASN directly through DCL's API to have multiple part numbers or the same part number arrive on different days.

How to create an ASN through DCL's API

Easily use eFactory's analytics to create an order forecast based on historical data.

How to Create a Quarterly Forecast using eFactory Analytics Data: A Step-by-Step Guide

Decipher the codes found in the "Trans.Type" column of eFactory.

Transaction Codes and Their Meaning

This will allow you to customize your view in eFactory to ensure you see only what is important to you with one click.

How To Customize Column View

Easily locate your shipping rates information within eFactory. Including specific to your carrier, service, plus any DCL shipping discounts.

Where are My Freight Rates? Find Detailed Shipping Rates in eFactory

Make sure you're getting important updates that may impact your business. Look for notifications and alerts in eFactory.

How to Receive eFactory Alerts and Notifications

Locating your DCL fulfillment fees in eFactory.

How to Find Your Monthly Fulfillment Invoices

Our system to determine pick fees and box charges is based on package ID stickers. Here is the ID format and examples.

Package ID Sticker and Pick Fee Calculation

Send fully customizable emails whenever DCL ships an order, ensuring your customers stay in the loop with a personalized touch.

Creating a Shipping Confirmation Email in eFactory

Customize your eFactory homepage to track key inventory by warehouse. Detailed definitions of the Inventory by Warehouse page.

How to Filter Your Inventory by Warehouse on the eFactory Homepage

Steps to take to submit a rush order for same-day fulfillment.

How to Submit a Rush Order After the Shipping Cutoff to Get It Shipped the Same Day

General User Guides

The Items tab provides visibility of product inventory, otherwise known as Items, being managed at DCL facilities or partner facilities.

Items (Inventory) - Overview

Bundles designate a group of items or components included in a single package (or “line”) on an order. How to set this up in eFactory.

Item (Inventory) - Setting up or Editing a Virtual Bundle

Items (Inventory) - Assembly

There are so many Holds Codes, here are the meanings for them!

Items (Inventory): Hold Codes & Definitions

Items (Inventory): Transaction Codes and Meaning

Get a beginning and an ending balance for a specified date range by calculating all the additions and deduction that accrued.

Items (Inventory): Transaction Summary Report

Items (Inventory) On Hold - Locations

Locate your Dangerous Good products, and identify how they have been programmed within eFactory.

Items (Inventory) - Dangerous Goods

See all returns, sort and organize them to keep track of your returned merchandise.

Items (Inventory) - Returns

Guide to creating and managing Inventory Receipts (ASNs) in eFactory, including item details, PO info, and expected arrival dates.

Items (Inventory) - Receipts

Items (Inventory)

Get order details about all your orders including how to filter your orders and create specific views within eFactory.

Orders Tab Overview

Get greater detail on your order status with the Order Lines section of the Orders Tab.

Orders Tab - Order Lines Section

How to locate freight information and ship status. Plus order status acronyms defined.

Orders Tab - Ship Details Section

Understanding the orders section within eFactory—how orders are separated and common terms associated with order details.

Orders Tab - Orders Section

Order Items Section

Instructions on how to release orders from hold in eFactory so they can be fulfilled

Releasing Orders on Hold

Instructions on how to cancel an inbound order

How to cancel a fulfilment order

A list of definitions of each order stage

Order Stage Definitions

DCL allows you to cancel or update an order in eFactory after it has been received into our system.

How to change, hold or cancel an order in eFactory

Whether splitting inventory when shipping from multiple facilities or from a single location, here are the various ways orders can be routed

Which warehouse location will an order ship from?

Split Shipping - How to transfer orders between sites

Program your order processing to ship by inventory net available instead of the default option: closest facility to the destination.

Split Shipping by Net Inventory Available

How orders are routed from multiple warehouses - default split shipping mode is by destination zip code, or choose by inventory available.

Split Shipping by Zip Code or Net Available Inventory

If you are wondering if your order has shipped or not, this article will help you find the current status of your order.

How to Find the Status of an Order in eFactory

Orders

Use OrderPoints within eFactory to manually enter orders you want DCL to fulfill.

How to Manually Enter Orders Using OrderPoints

Two methods for uploading multiple orders to eFactory at once.

How to Mass Upload Multiple Orders to eFactory

OrderPoints

Before your can create RMAs (returns) in ReturnTrak, you'll need to follow these steps to update your ReturnTrak settings.

ReturnTrak Setup

All about creating an RMA, including RMA types, addresses, and more.

How to Create an RMA

How to Cancel an RMA

ReturnTrak

Detailed steps for creating a custom report in eFactory, plus how to set it up reports to be scheduled and sent to your inbox.

How to Create and Schedule a Custom eFactory Report

How to Schedule eFactory Reports

How to Edit, Delete, or Disable a Scheduled Report in eFactory

Steps to view your delivery exception report and automate the report sent to your email inbox.

Delivery Exception Report - How to Schedule, Update, and View in eFactory

Track shipping transit times in eFactory across various carriers and services.

Shipment Delivery Times in eFactory

Analytics

A chronological list of new features and updates customers have access to in eFactory, DCL platforms, and service offerings in general.

New Features & Software Updates Log

New Features & Platform Updates

Steps to locate a Bill of Landing in eFactory

Where to find a Bill of Lading (BOL)

Steps to locate receiving documents in eFactory

Where to find receiving documents in eFactory

Services & Documents

Efactory

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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