DCL Logistics

Homepage Dashboard

Maureen

DCL Support

Tutorials & user guides to help show you around every section of eFactory

Using eFactory

How to login to the DCL fulfillment and order management platform, eFactory.

How to Log in to eFactory & How to Change Your Password

How to create a new user or delete a user's access in eFactory.

Managing eFactory Users

Everything you need to know to customize your eFactory homepage dashboard.

Setting Up Your eFactory Homepage Dashboard

All about your freight detail charges and where to find them within eFactory.

How to Find and Read a Freight Invoice

Steps to find and track undeliverable orders in eFactory

How to Track Undeliverable Orders

Generate ASN’s through eFactory for notification and receipt of inbound goods.

How to Generate an ASN eFactory

How to post an ASN directly through DCL's API to have multiple part numbers or the same part number arrive on different days.

Creating an ASN Through DCL's API (POST api/v1/PO_notifications)

Easily use eFactory's analytics to create an order forecast based on historical data.

How to Create a Quarterly Forecast using eFactory Analytics Data: A Step by Step Guide

Decipher the codes found in the "Trans.Type" column of eFactory.

Transaction Codes and Their Meaning

General User Guides

The Items tab provides visibility of product inventory, otherwise known as Items, being managed at DCL facilities or partner facilities.

Items (Inventory) - Overview

Bundles designate a group of items or components included in a single package (or “line”) on an order. How to set this up in eFactory.

Item (Inventory) - Setting up a Virtual Bundle

Items (Inventory) - Assembly

There are so many Holds Codes, here are the meanings for them!

Items (Inventory): Hold Codes

Items (Inventory): Transaction Codes and Meaning

Get a beginning and an ending balance for a specified date range by calculating all the additions and deduction that accrued.

Items (Inventory): Transaction Summary Report

Items (Inventory) - Dangerous Goods

See all returns, sort and organize them to keep track of your returned merchandise.

Items (Inventory) - Returns

Items (Inventory) - Receipts

Items (Inventory)

Orders Tab Overview

Get greater detail on your order status with the Order Lines section of the Orders Tab.

Deciphering Order Lines

How to locate freight information & ship status. Plus status acronyms defined.

Locating Ship Details

Orders

Use OrderPoints within eFactory to manually enter orders you want DCL to fulfill.

How to Manually Enter Orders Using OrderPoints

OrderPoints

Before your can create RMA’s (returns) in ReturnTrak, you'll need to set up your ReturnTrak settings.

ReturnTrak Setup

All about creating an RMA, including RMA types, addresses, and more.

How to Create an RMA

ReturnTrak

Learn about our improved navigation, bundling feature, enhanced analytics, delivery status improvements, plus more.