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ReturnTrak—Your RMA Solution
ReturnTrak—Your RMA Solution

Key features of ReturnTrak include creating and canceling RMAs, automating customer notifications, rack returned orders & replacements.

Written by Rocky Eng
Updated over a week ago

What is Returntrak?

ReturnTrak is DCL's proprietary Return Merchandise Authorization (RMA) system. It is a comprehensive system designed to streamline the management of product returns for the brands we support. Its range of features and benefits help enhance operational efficiency, improve customer satisfaction, and enable data-driven decision-making.

ReturnTrak Key Features

  1. Efficient RMA Initiation: Simplify the process of initiating RMAs. With lots of customization you can set up ReturnkTrak to meet exactly your returns needs, allowing swift review and approval of return requests.

  2. Automated Workflow Management: Automate various stages of the return workflow, from shipping labels and return authorizations to inspection, while keeping customers informed with automated notifications.

  3. Comprehensive Tracking and Visibility: Real-time tracking of return shipments provides visibility into return statuses, transit times, and receipt confirmation, enabling proactive returns management.

  4. Disposition Management: Categorize returned items based on their condition to make informed restocking, repairs, or liquidation decisions.

  5. Reporting: Gain valuable insights into return trends, product performance, and customer behavior to identify opportunities for process improvement and strategic planning.

  6. Integration Capabilities: Our Restful API allows you to integrate with existing ERP, eCommerce, and logistics systems for data consistency and workflow continuity across the organization.

The Benefits of Using ReturnTrak

There are many third-party RMA systems available for use. ReturnTrak is built to seamlessly integrate with DCL's eFactory system and give our customers all forward logistics and reverse logistics capabilities in one single place.

  1. Improved Customer Experience: Enhance your customers' satisfaction with hassle-free returns, timely updates, and efficient resolutions. Create, customize, and send automated notifications to your customers through ReturnTrak for every step of the return process.

  2. Operational Efficiency: By syncing your returns management with eFactory, you'll reduce manual intervention, optimize resource allocation, and improve processing times for greater productivity.

  3. Data-Driven Decision Making: One of ReturnTrak's most powerful functions is the ability to track and sort returns to enable you to better understand why orders are coming back. Sort by sales channel, customer feedback, and more. Make informed decisions regarding inventory management, product quality, and customer service strategies based on actionable insights from return data.

How Do I connect to Returntrak?

You can connect to Returntrak through eFactory. Your account manager can enable a Returntrak tab within eFactory for seamless access to Returntrak. Once connected, you can add your specific settings to meet your company's needs and create RMAs. You can also connect to our API and electronically send your RMA information to our Returntrak module.

While you can also send RMAs to our API, ReturnTrak does not connect to eCommerce platforms like Shopify, Amazon, Shipstation, etc.

Our API specifications can be found here.

ReturnTrak is an comprehensive returns management tool that empowers businesses to optimize their return processes, drive value across the supply chain, and turn returns into opportunities for growth and differentiation in today's competitive landscape.

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