Orders may be placed on hold for a variety of reasons. The customer has the ability to release orders from the hold status within eFactory.
Common scenarios where orders are placed on hold include:
EDI Orders: Orders received via EDI through DCL are automatically placed on hold for initial review.
Special Requests or Requirements: Orders containing custom instructions, special handling, or unique shipping needs may be placed on hold pending further direction.
Customer-Specific Rules: Orders may also be held based on predefined customer requirements or business rules configured within the account.
How to release orders from hold
Step 1: Go to the Orders tab
Navigate to the On Hold section
Step 2: Go to the Orders section
Select the order you wish to release from hold, on the order detail page. Once verified, click on the "Action" button on the top right corner and click "Put Off hold" to release it for fulfillment.
Confirm the action to remove the hold, if do not wish to proceed to remove the hold you can cancel the request.
