Orders may be placed on hold for a variety of reasons. The customer has the ability to release orders from the hold status within eFactory.
Scenarios orders are put on hold
EDI Orders received through DCL will automatically be placed on hold
Orders with special requests or requirements
How to release orders from hold
Step 1: Go to the Orders section
Navigate to the On Hold
Step 2: Go to the Orders section
Select the order you wish to release from hold, on the order detail page. Once verified, click on the Action button on the top right corner and click "Put Off hold" to release it for fulfillment.
Confirm the action to remove the hold, if don't wish to proceed to remove the hold you can cancel the request.