DCL Logistics

eFactory Orders Tab Overview

Get greater detail on your order status with the Order Lines section of the Orders Tab.

eFactory Orders Tab - Order Lines Section

How to locate freight information & ship status. Plus status acronyms defined.

eFactory Orders Tab - Ship Details Section

eFactory Orders Tab - Orders Section

Order Items Section

Instructions on how to release orders from hold in eFactory so they can be fulfilled

Releasing Orders on Hold

Instructions on how to cancel an inbound order

How to cancel a fulfilment order

A list of definitions of each order stage

Order Stage Definitions

DCL allows you to cancel or update an order in eFactory after it has been received into our system.

How to change, hold or cancel an order in eFactory

Whether splitting inventory when shipping from multiple facilities or from a single location, here are the various ways orders can be routed

Which warehouse location will an order ship from?

Split Shipping - How to transfer orders between sites

Program your order processing to ship by inventory net available instead of the default option: closest facility to the destination.

Split Shipping by Net Inventory Available

An explanation of how orders are routed from multiple warehouses and shipped from the facility based on the order destination zip code.

Split Shipping by Zip Code

If you are wondering if your order has shipped or not, this article will help you find the current status of your order.

How to Find the Status of an Order in eFactory

Maureen

DCL Support

Rocky Eng

Orders

Efactory

Find answers and get help from Intercom Support and Community Experts

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