DCL Logistics

Get order details about all your orders including how to filter your orders and create specific views within eFactory.

Orders Tab Overview

Get greater detail on your order status with the Order Lines section of the Orders Tab.

Orders Tab - Order Lines Section

How to locate freight information and ship status. Plus order status acronyms defined.

Orders Tab - Ship Details Section

Understanding the orders section within eFactory—how orders are separated and common terms associated with order details.

Orders Tab - Orders Section

Order Items Section

Instructions on how to release orders from hold in eFactory so they can be fulfilled

Releasing Orders on Hold

Instructions on how to cancel an inbound order

How to cancel a fulfilment order

A list of definitions of each order stage

Order Stage Definitions

DCL allows you to cancel or update an order in eFactory after it has been received into our system.

How to change, hold or cancel an order in eFactory

Whether splitting inventory when shipping from multiple facilities or from a single location, here are the various ways orders can be routed

Which warehouse location will an order ship from?

Split Shipping - How to transfer orders between sites

Program your order processing to ship by inventory net available instead of the default option: closest facility to the destination.

Split Shipping by Net Inventory Available

How orders are routed from multiple warehouses - default split shipping mode is by destination zip code, or choose by inventory available.

Split Shipping by Zip Code or Net Available Inventory

If you are wondering if your order has shipped or not, this article will help you find the current status of your order.

How to Find the Status of an Order in eFactory

DCL Support

Rocky Eng

Maureen

Orders

Efactory

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