Skip to main content
All CollectionsUsing eFactoryOrders
eFactory Orders Tab - Order Lines Section
eFactory Orders Tab - Order Lines Section

Get greater detail on your order status with the Order Lines section of the Orders Tab.

M
Written by Maureen
Updated over a week ago

The Order lines section is a selection in the left column navigation of eFactory—this section mirrors the Orders Tab (top navigation tab) in terms of options but is unique in that it enables the user to view line items included in each order by SKU and quantity. At the same time, the ‘Orders’ tab (in the top navigation) focuses on the order ‘header’ without detailing line items within each order.

Order Lines

Order Lines is a subsection within the Orders tab that lists orders at the line level. You will see the parts and quantities on the orders. This will also show OPEN, ON HOLD, BACKORDERS, PRE-RELEASE, SHIPPED, CANCELLED, AND ALL. In addition, you will see what parts are shipping. The columns, Filters, searches, and customization will work the same as the Orders section under the Orders tab.

Sub Sections under Order lines

Open

These are orders that have not shipped yet. Here your will be able to see information like the order stage, where it is going, how we are shipping the orders, and what carrier service the order is shipping.

On Hold

These orders are flagged in the system not to ship. Orders can come to us with a hold flag or be placed on hold by the customer or DCL.

Back Orders

These are orders that we don't have enough product to ship. Within the orders section, you cannot see what part numbers are short.

Pre-Release

As a value-added service, we have the capability to conduct pre-release checks on orders. One example of the checks that could be necessary is address validation. To find out if we can provide this service and if there will be any additional fees, please get in touch with your Account Manager.

Shipped

You can view shipped orders here. You will also see additional columns that are not present in the other sections. Thos are Delivery Date, Delivery Days, and Delivery Status.

  • Delivery Date - This is the date the order was delivered to the recipient

  • Delivery Days - Our system will calculate the days from shipment to delivery. It will exclude weekends and holidays as on those days; there is usually no movement of the order through the carrier's pipeline.

  • Delivery Status - This is the latest status of the order directly pulled from the carrier's website

Canceled

We will list orders canceled by the customer or DCL.

All

This will show all the above.

Filter choices in each subsection

  • WAREHOUSE – Filter by the warehouse the orders are shipping from.

  • ACCOUNT – Filter by the account the orders are shipping from.

  • RECEIVED DATE - Filter by when we received the order.

  • CHANNEL - Filter by how we got the order. E-commerce platforms, EDI, API etc

  • DESTINATION - Filter by International or Domestic orders

  • ORDER DATE - Filter by the order date on the order. The order date comes in the order file. Usually, it matches the day your customer places the order in your system

  • B/O LINES ONLY – This filter will only be in the Back Order subsection will show shortages based on FF orders

  • SHIPPED DATE - This filter will only be available in the Shipped and All subsection and give you the ability to choose the date range of the date you see by the day we shipped the order.

What do some of the column headers mean in Order Lines?

While most column headers are self-explanatory, some require further clarification. Please contact your Account Manager for assistance if there are any unmentioned column headers.

  • B/O - If we do not have enough stock for the amount ordered, then a Y would show here. If we have enough stock, then it shows as “N”.

  • VOIDED – This is if the order has been voided.

  • SHIP BY DATE – This is the date we need to ship the order by – This date can be populated by the customer for future dates. If you leave it blank, the date defaults to the day after we receive the order.

  • SHIP AFTER DATE – This really means to ship on or after this date. This date can be populated in order for future dates. If it is blank in the order file, it defaults to the date we receive the order.

  • U. PRICE – This s an abbreviation for unit price. This is per unit price that comes over in the order.

  • EXT. PRICE – This is the unit price multiplied by the number of units requested.

  • DELIVERY DATE - This is the date the order was delivered to the recipient

  • DELIVERY DAYS - Our system will calculate the days from shipment to delivery. It will exclude weekends and holidays as on those days. There is usually no movement of the order through the carrier's pipeline on weekends and holidays.

  • DELIVERY STATUS - This is the latest status of the order directly pulled from the carrier's website

Did this answer your question?