The Order Lines section is located in the left column navigation of eFactory. This section mirrors the Orders Tab (top navigation tab) in terms of options, but is unique in that it enables the user to view line items included in each order by SKU and quantity. At the same time, the ‘Orders’ tab (in the top navigation) focuses on the order ‘header’ without detailing line items within each order.
Order Lines
Order Lines is a subsection within the Orders tab that lists orders at the line level. You will see the parts and quantities on the orders. This will also show OPEN, ON HOLD, BACKORDERS, PRE-RELEASE, SHIPPED, CANCELLED, AND ALL. Additionally, you will see which parts are shipping. The columns, Filters, searches, and customization will work the same as the Orders section under the Orders tab.
Sections under Order lines
These are orders that have not shipped yet. Here, you can find information such as the order stage, its current location, the shipping method used, and the carrier service being utilized for the order.
On Hold
These orders are flagged in the system not to ship. Orders can come to us with a hold flag or be placed on hold by the customer or DCL.
Back Orders
These are orders that we don't have enough product to ship. Within the orders section, you cannot see which part numbers are short.
Pre-Release
As a value-added service, we can conduct pre-release checks on orders. One example of the checks that could be necessary is address validation. To determine if we can provide this service and if there will be any additional fees, please get in touch with your Account Manager.
Shipped
You can view shipped orders here. You will also see additional columns that are not present in the other sections. Those are Delivery Date, Delivery Days, and Delivery Status.
Delivery Date - This is the date the order was delivered to the recipient
Delivery Days - Our system will calculate the days from shipment to delivery. It will exclude weekends and holidays, as on those days, there is usually no movement of the order through the carrier's pipeline.
Delivery Status - This is the latest status of the order, directly pulled from the carrier's website
Canceled
We will list orders canceled by the customer or DCL.
All
This will show all the above.
Filter Choices in Each Subsection
WAREHOUSE – Filter by the warehouse from which the orders are shipping from.
ACCOUNT – Filter by the account from which the orders are shipping from.
RECEIVED DATE - Filter by when we received the order.
CHANNEL - Filter by how we got the order. E-commerce platforms, EDI, API, etc
DESTINATION - Filter by International or Domestic orders
ORDER DATE - Filter by the order date on the order. The order date comes in the order file. Usually, it matches the day your customer places the order in your system
B/O LINES ONLY – This filter will only be in the Back Order subsection, and will show shortages based on FF orders
SHIPPED DATE - This filter will only be available in the Shipped and All subsections and will give you the ability to choose the date range based on the day we shipped the order.
What do the Column Headers Mean in Order Lines?
While most column headers are self-explanatory, some require further clarification. Please contact your Account Manager for assistance if you encounter any unmentioned column headers.
B/O - If we do not have enough stock for the amount ordered, a 'Y' would be shown here. If we have enough stock, it is indicated as “N”.
VOIDED – This is if the order has been voided.
SHIP BY DATE – This is the date we need to ship the order by. This date can be populated by the customer for future dates. If you leave it blank, the date defaults to the day after we receive the order.
SHIP AFTER DATE – This means to ship on or after this date. This date can be populated to facilitate future dates. If it is blank in the order file, it defaults to the date we receive the order.
U. PRICE – This is an abbreviation for unit price. This is the per-unit price that comes with the order.
EXT. PRICE – This is the unit price multiplied by the number of units requested.
DELIVERY DATE - This is the date the order was delivered to the recipient.
DELIVERY DAYS - Our system calculates the delivery days from shipment to delivery. It will exclude weekends and holidays, as those days are not included. There is usually no movement of the order through the carrier's pipeline on weekends and holidays.
DELIVERY STATUS - This is the latest status of the order, directly pulled from the carrier's website.