The Returns section can be found in the Items tab. In the Returns section, sellers can see all returns. The receipts here will show just RMA’s and Undeliverable returns. Like the other sections, you can sort using the sort functions.
Here is a list of how you can sort:
P Receipt Date- This is the physical date we got the RMA. Once we get the physical return in the receiving area, our receiving team will log the tracking number of the box into our system. At this point, that is all we are doing. We are only logging in with the tracking number and nothing else.
I Receipt date – This is the date we receive the unit in our system.
Return Status – Sellers can list ALL returns and open returns of Received returns.
Return Type – All, RMA, or Undeliverables
RMA – These are bad units being shipped back to us. The shipping label has DCL as the ship to.
Definitions of Types of Returns
Undeliverables- These are “return to sender.” The original ship label shows DCL as the ship from address, and the ship to has the end-user's address.
If the return is undeliverable, the RMA department will use the original order number as the RMA number. Undeliverables are identified as "U" under the R/U column.
RMA - These RMA's are planned and created in advance through our ReturnTrak systems. RMAs are identified as "R" under the R/U column.
Unplanned RMA - These are RMAs that we had not previously entered into our ReturnTrak system. The RMA department will usually use the original order number as the RMA number. Please take a look at your sellers' business rules. Unplanned RMA's are identified as "R" under the R/U column.
What do the column headers mean
The column names note listed here should be self-explanatory.
RMA # - This is the RMA number created by the sellers in Returntack
R/U – This column shows a code to determine if the return is an undeliverable or RMA.
R – RMA.
U – Undeliverable.
Issue Date – This date is usually the same day the RMA is created in DCL's system. However, it is a field within the API that the sellers can send over to a possible match when the RMA is created in their system.
Inv Receipt – This is the day DCL received the unit into the DCL system
RMA Type/Reason – If the sellers created the RMA in Returntrak, you would see the description of the RMA code here. If this is undeliverable, the RMA department will put the reason for the return to send. If the RMA department cannot find the reason for a “return to sender,” they will leave it blank.
Condition Upon Ret – this is the condition upon receipt.
Description – This is what DCL is supposed to do with the return after receipt. However, DCL will follow the seller's business rules no matter what it says on the return.
Location – This is the warehouse location the unit is received to.
Supplier number – This is the seller's account number.
Serial number – If the product has a serial number, it will be listed here.
Originator – This is the login ID of the person who created the return.
RMA code – If the sellers created the RMA in Returntrak, you would see the RMA code here.
Code – Once received, the condition code will show here.
Code – Disposition code.
Original Order- Since this is the original order number if DCL was the original shipper.
PKG receipt – This is the physical date we received the Return in.
PKG.Reference– This is the tracking number of the return that we log when the return is physically received.