DCL Logistics

Your DCL account manager will create the part numbers in the DCL system using our item catalog, which contains all necessary information.

How Item Numbers are Created in DCL's Warehouse Management System (WMS)

How SOPs are used at DCL—which tasks require an SOP and why they are needed.

SOPs (Standard Operating Process) and why they are needed

Why is address validation important and how can you implement it before you start sending orders to DCL.

Resources for Address Validation Before Shipping

When an issue arises our team creates a CARC (correction action required customer) to promptly resolve it. Here's how it works.

What is DCL's Corrective Action Process

If you ship products that are serialized, here is how we manage your inventory so duplicate serial numbers are not shipped.

How DCL Prevents Shipping Duplicate Serial Numbers

What to expect when you submit a work order—steps to take and average timeline.

Work Order (WO) Lead Times

Understanding how products with serial numbers get returned to inventory & how serial numbers are recycled for RMA or unplanned returns.

Automated Returns of Serialized Products & How Serial Numbers are Recycled

DCL Support

Rocky Eng

Read up on DCL's operational processes to ensure you can connect to our flawless fulfillment.

General Operational Resources

Efactory

Find answers and get help from Intercom Support and Community Experts

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