Advice and answers from the DCL Logistics Team

Search results for:returntrak

ReturnTrak Setup

Before your can create RMA’s (returns) in ReturnTrak, you'll need to set up your ReturnTrak settings… ReturnTrak generated RMA's are when the RMA is created from ReturnTrak… Getting to ReturnTrak Settings

ReturnTrak—Your RMA Solution

Key features of ReturnTrak include creating and canceling RMAs, automating customer notifications, rack returned orders & replacements… Your account manager can enable a Returntrak tab within eFactory for seamless access to Returntrak… What is Returntrak?

eFactory Access Levels and License Fees

Understand the difference between eFactory license levels: basic, standard, and ReturnTrak to ensure you can access the services you need… ReturnTrack… Ordering channel Webservices EDI Ecommerce integrator Orderpoint ReturnTrak

How to Cancel an RMA

Please note that this option is exclusively available for users of ReturnTrak… If you do not use ReturnTrak, kindly get in touch with your account manager… Step One: Go to eFactory → ReturnTrak → All You can also use the search option on the top

Items (Inventory) - Returns

RMA - These RMA's are planned and created in advance through our ReturnTrak systems… Unplanned RMA - These are RMAs that we had not previously entered into our ReturnTrak system… RMA code – If the sellers created the RMA in Returntrak, you would see the RMA code here

Managing eFactory Users

ReturnTrack ReturnTrak RMA entry and status module OrderPoint Free The manual order… Services Free Administrate functions such as email template set ups, eFactory user set up, Returntrak

How to Track Undeliverable Orders

different than an RMA (or returned merchandise) and the status of undeliverables is not found within ReturnTrak

How to Create an RMA

Returntrak is accessed through the eFactory module… This is where the emails will be sent if the ReturnTrak templates were set up and enabled… The default ship methods that were set up under ReturnTrak settings will automatically be populated

Understanding Your Monthly Invoice and Fulfillment (FF) Cost Details

Efactory and Returntrak licenses will show on line 12 of your invoice, while the labor for any IT product… This is the charge for each user login that is created in eFactory eFactory Licenses - ReturnTrak… RMA Module - This is the charge for each user login for our ReturnTrak module

Automated Returns of Serialized Products & How Serial Numbers are Recycled

eFactory, you have two options: eFactory > Items > Returns Search by serial number ReturnTrak