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Advice and answers from the DCL Logistics Team

Search results for:returntrak

ReturnTrak Setup
Before your can create RMAs (returns) in ReturnTrak, you'll need to follow these steps to update your ReturnTrak settings… ReturnTrak-generated RMAs are when the RMA is created from ReturnTrak… Navigate to ReturnTrak Settings
ReturnTrak—Your RMA Solution
Key features of ReturnTrak include how to create and cancel RMAs, automate customer notifications, track returned orders and replacements… Your account manager can enable a ReturnTrak tab within eFactory for seamless access to ReturnTrak… What is ReturnTrak?
eFactory Access Levels and License Fees
Understand the difference between eFactory license levels: basic, standard, and ReturnTrak to ensure you can access the services you need… ReturnTrack… Ordering channel Webservices EDI Ecommerce integrator Orderpoint ReturnTrak
How to Cancel an RMA
Please note that this option is exclusively available for users of ReturnTrak… If you do not use ReturnTrak, kindly get in touch with your account manager… Step One: Go to eFactory → ReturnTrak → All You can also use the search option on the top
Items (Inventory) - Returns
RMA - These RMA's are planned and created in advance through our ReturnTrak systems… Unplanned RMA - These are RMAs that we had not previously entered into our ReturnTrak system… RMA code – If the sellers created the RMA in Returntrak, you would see the RMA code here
Managing eFactory Users
ReturnTrack ReturnTrak RMA entry and status module OrderPoint Free The manual… Services Free Administrate functions such as email template set ups, eFactory user set up, Returntrak
How to Track Undeliverable Orders
different than an RMA (or returned merchandise) and the status of undeliverables is not found within ReturnTrak
Ramona Facility Inventory Transfer Timeline, Actions Needed, and FAQs
Steps for Updating Return Labels, RMAs, and RS Labels Return Labels If using ReturnTrak: update… Update your email signatures in ReturnTrak (this article outlines the process)… Return label links in ReturnTrak, Loop/Shopify, and all webservices will need to be updated
Understanding Your Monthly Invoice and Fulfillment (FF) Cost Details
Efactory and Returntrak licenses will show on line 12 of your invoice, while the labor for any IT product… This is the charge for each user login that is created in eFactory eFactory Licenses - ReturnTrak… RMA Module - This is the charge for each user login for our ReturnTrak module
How to Create an RMA
Returntrak is accessed through the eFactory module… This is where the emails will be sent if the ReturnTrak templates were set up and enabled… The default ship methods that were set up under ReturnTrak settings will automatically be populated