DCL Logistics

How to login to the DCL fulfillment and order management platform, eFactory.

How to Log in to eFactory & How to Change Your Password

Homepage Dashboard

Everything you need to know to customize your eFactory homepage dashboard.

Setting Up Your eFactory Homepage Dashboard

How to create a new user or delete a user's access in eFactory.

Managing eFactory Users

Understand the difference between eFactory license levels: basic, standard, and ReturnTrak to ensure you can access the services you need.

eFactory Access Levels and License Fees

All about your freight detail charges and where to find them within eFactory.

How to Find and Read a Freight Invoice

Steps to find and track undeliverable orders in eFactory

How to Track Undeliverable Orders

Generate ASN’s through eFactory for notification and receipt of inbound goods.

How to Generate an ASN eFactory

Cancel an inbound ASN (Advanced ship notification) for an inbound purchase order to DCL.

How to cancel ASN or change the expected arrival date for an ASN in eFactory

How to post an ASN directly through DCL's API to have multiple part numbers or the same part number arrive on different days.

How to create an ASN through DCL's API

Easily use eFactory's analytics to create an order forecast based on historical data.

How to Create a Quarterly Forecast using eFactory Analytics Data: A Step by Step Guide

Decipher the codes found in the "Trans.Type" column of eFactory.

Transaction Codes and Their Meaning

This will allow you to customize your view in eFactory to ensure you see only what is important to you with one click.

How To Customize Column View

Easily locate your shipping rates information within eFactory. Including specific to your carrier, service, plus any DCL shipping discounts.

Where are My Freight Rates? Find Detailed Shipping Rates in eFactory

Make sure you're getting important updates that may impact your business. Look for notifications & alerts in eFactory.

How to Receive eFactory Alerts and Notifications

Locating your DCL fulfillment fees in eFactory.

How to Find Your Monthly Fulfillment Invoices

Our system to determine pick fees and box charges is based on package ID stickers. Here is the ID format and examples.

Package ID Sticker and Pick Fee Calculation

Send fully customizable emails whenever DCL ships an order, ensuring your customers stay in the loop with a personalized touch.

Creating a Shipping Confirmation Email in eFactory

Customize your eFactory homepage to track key inventory by warehouse. Detailed definitions of the Inventory by Warehouse page.

How to Filter Your Inventory by Warehouse on the eFactory Homepage

Steps to take to submit a rush order for same-day fulfillment.

How to Submit a Rush Order After the Shipping Cutoff to Get It Shipped the Same Day

Maureen

DCL Support

Rocky Eng

General User Guides

Efactory

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.