DCL Logistics

Welcome to DCL + Onboarding Forms

An outline of various order types and if they count toward your SLA or against it.

Which Order Types Count Toward My SLA (Service Level Agreement)?

To have DCL run a physical inventory count, you'll need to schedule it with our team in advance. Here are the steps to take.

How to Schedule a Physical Inventory (PI)

Some of the many acronyms and terms used at DCL on a daily basis. From shipping terms to eFactory abbreviations.

Glossary of DCL Acronyms & Terms

A Guide to DCL's Email Aliases

DCL's Item Catalog  - Why is it important

How to contact your Account Manager

Breakdown of your DCL support team—description of each role and when to contact each person on your team.

Who is on My DCL Support Team?

Why is address validation important and how can you implement it before you start sending orders to DCL.

Resources for Address Validation Before Shipping

If your inventory needs to be sorted by lot code, we can track that in our system multiple ways including by expiration dates.

Managing Lot Codes and Expiration Dates

Details about how we calculate slow-moving inventory, how it's included in your fulfillment invoice, and how to review your inventory data.

Slow-Moving Inventory Methodology

Key features of ReturnTrak include creating and canceling RMAs, automating customer notifications, rack returned orders & replacements.

ReturnTrak—Your RMA Solution

How SOPs are used at DCL—which tasks require an SOP and why they are needed.

SOPs (Standard Operating Process) and why they are needed

A comprehensive list of the box sizes available at each of our US locations.

DCL Shipping Box Sizes

Customers are required to have a seller permit on file at the DCL site where they have inventory. This article explains why it is needed.

Why DCL Requires all Customers to Have a Seller's Permit

DCL Support

Maureen

Rocky Eng

Get all your onboarding documentation, receiving and inventory specs, plus DCL acronyms defined!  

Getting Started

Where do I send my products?

A list of requirements and specifications for inbound customer pallets.

Pallet Specifications

Everything you need to know to send your products to DCL facilities.

Inventory and Labeling Specifications

Find all cycle count information in eFactory within the Items section.

A Guide to Cycle Counts—Monthly, Quarterly, Annually

Receiving and Inventory Specifications

Efactory

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